Based on authentic user experiences
Consumer
6730 reviews
N/A
5 months ago
Difficult to hang difficult customer service experience bad refund policy
I recently bought some paper from Lust that was impossible to hang without the joins showing After trying to do it myself I had essentially wasted 2 rolls and then had to hire a decorator to come and hang it because I thought the problem was me It turns out it was not The decorator had exactly the same problem The joins between the sheets when using paper from the same roll were extremely obvious the pattern was dark and the backing is white so white lines were visible at every join Not only this but there were colour differences which they put down to different batches but I disagree and the paper marked very easily when hanging We removed the paper as soon as the room was complete because the finish was so bad I was hopeful that I would be able to get a refund on the paper after sharing photographs with the customer service team however because two of the rolls I purchased to replace the ones I had wasted initially were from a different batch they refused to refund my entire purchase because they could not determine a fault with the paper I was offered a good will gesture of a refund of half of the order because they maintained there was no fault with the paper and it was the application that caused the problem If a professional is unable to hang the paper I do not believe that it is not a problem with the application The interactions with the customer service team were frustrating and difficult and it took a lot of persuading to get the issue escalated I do not know if the escalation was actually done though as I had no visibility of it I had to just go on the word of the representative that he would escalate it There was no change in the offer given so I don t believe that it was escalated at all The prints might be nice but I will steer clear of this company from now on
KL
6730 reviews
N/A
5 months ago
My item arrived with pieces of my order
My item arrived with pieces of my order missing DPD ignored my safe place request dropped at my drop shop The box was carefully opened resealed I would not order from LUST again They don t see how it could have been tampered with I had hoped to use this company a lot with my design business but this will no longer be the case
Alex Manchester
6730 reviews
N/A
5 months ago
Terrible customer service
Terrible customer service I recently purchased multiple items paint and wallpaper my latest purchase date 22 06 2023 I enquired if I could add another roll of wallpaper to the order as it had not been dispatched to avoid another 5 95 delivery charge My call was taken by the head of customer service Thomas who advised that there was nothing he could do to wave the cost or add to my order so to try a NEW10 discount code which might work Really disappointed and I will avoid purchasing in future as the company clearly don t care about sales
Lottie
6730 reviews
N/A
5 months ago
I ordered two samples paying for both
I ordered two samples paying for both They sent in my opinion awful paper that looked nothing like the image Very poor quality as well and easily marked
Beth
6730 reviews
N/A
5 months ago
RUBBISH WALLPAPER
This is possibly the worst wallpaper I have ever used The design is fantastic but the paper creases very easily leaving white marks in the print The edges are visible leaving white lines along each strip and if you have to cut around objects - forget it it doesn t bend but creases more white marks PLEASE DON T BE TEMPTED BY THE GREAT DESIGNS THE PAPER IS TOTAL RUBBISH
Raccatella
6730 reviews
N/A
5 months ago
Stay Away
I will be helpful stay away from this total disaster of a company Go buy from Wayfare to save yourself the absolute shambolic experience I would have given no stars if I could poor communication poor customer service and poor products
Rhianne Jones
6730 reviews
N/A
5 months ago
Pattern looked good online
Pattern looked good online Ordered 4 rolls then thought we d better order an extra roll within 4 days The rolls were apparently from 2 different printers - 4 months apart and every printing is different with no colour control The difference in colour was unbelievable faded sage vs pea green Called up to be told I should re-order 5 rolls again and was offered a 10 discount I accept responsibility for not ordering 5 rolls on one day however the bigger issues are The repeat pattern only lines up in certain places and is noticeably out in other areas for every roll The colour washes out when you lightly sponge off the adhesive so you have very faded sections Presumably printed on someones home printer A corner wall has a huge white faded crease from top to bottom from just using the wallpaper brush to smooth it into place As others have said the paper creases and leaves a white crease The seams don t butt up nicely either Wish we d order from a rival company as we ve had a much better experience from that site Be warned
Sharon
6730 reviews
N/A
5 months ago
Terrible quality
Beautiful patterns but the quality is terrible It creases very easily leaving marks the colouring came off the paper and the colouring was not to the edge and so it was impossible to get achieve a seamless finish Will never buy from here again and would go out of my way to discourage anybody else from buying from them I complained with photographs and received a full refund thank God
Emma
6730 reviews
N/A
5 months ago
Poor quality
As others have said the patterns are beautiful but the quality is poor Paper did not line up at all the second roll was a completely different shade to the first and the colour comes off when you try to wipe any paste off We had a full refund Beyond disappointing - It s not like it s cheap paper Be better off at B Q
Elise Davies
6730 reviews
N/A
5 months ago
Gorgeous design Awfull paper
Gorgeous design Absolutely awful to hang on the walls creases and damages when smoothing the paper tore when using a BRAND NEW Stanley blade I ve previously wallpapered my house with John Lewis wall paper without one fault I was only doing a feature wall now me and my husband aren t speaking due to the terrible paper and the need to buy more paper due to damage DO NOT RECCOMEND