Lux-case Reviews

Hi Jakob - best service ever

The service was complete perfect The Lux case distribution is for free The service of international process is not a week Exchange is possible without added costs The whole time the service was directly friendly and professional My false order I d change by assistance of Jakob Our correspondence was amusing and helpful The exchange was running trouble-free Now finished the order I miss the kindly connection

Item never sent money not returned

Didn t get my case Ordered more than 7 days ago They said it was shipped however no tracking number was received and no tracking was added to post nord They are not replying anything else but that the package was sent while it clearly wasn t I want a refund and my money back Order

I ordered a replacement strap for my

I ordered a replacement strap for my sports watch on August 29th and got an email next day to say it was dispatched It still has not arrived 2 weeks later I have contacted the company on 3 occasions to ask for a refund They do reply eventually to say they will look in to it and come back to me I will not be using them again and I would not recommend

Do not buy from this company

Do not buy from this company They may appear to be polite friendly and helpful they make out that returns are easy but they re not I paid 12 10 to return an item by Post Office Tracked and Signed they refused to accept it and it was sent back When I contacted Lux Case they lied and said they had never received it

Item Broke

Ordered a cover for my Fitbit Versa watch it broke when taking it out of packet Have sent two e-mails to support at Lux Case and no reply Would definitely not recommend

What a lack of service

I bought a radio and power bank but it didn t arrive The package is missing and I is left alone with my frustration I complained to the support but got no help other than they will look into my case and return to me within 48 hours 48 HOURS What the hell I need it now why do they need 48 hours to investigate the case They could do it in a minute if they wanted to What a lack of service I m sad because I need my order now I needed it days ago My order number is 6000233841

THIS COMPANY IS A SCAM DO NOT RISK ORDERING IF YOU VALUE YOUR MONEY AND TIME

THIS COMPANY IS A SCAM DO NOT RISK ORDERING FROM THEM They also have a few other companies under different names so be careful They do not issue refunds for products returned and they have admitted were received As a result I needed to make a chargeback case with my bank whom accepted the case and recommended I pass the issue to the Danish Commerce Commission and Ombudsman to investigate which I am doing UPDATE After making the chargeback case with my bank the company quickly refunded the money While I appreciate the refund this goes to show had I not acted to get my refund which I was entitled to I would not have got it Poor business practices Buy at your own risk you have been warned

Very poor product Refund promised

Ordered a replacement Fitbit Charge 4 strap It does not fit correctly Wish I had read the reviews here first before ordering Very poor product I almost lost my Fitbit the fitting of the strap was so loose Customer service were very helpful once I contacted them and a refund is allegedly on the way So that s a good result