Luxedress Reviews

Terrible e-mail etiquette and shipping is a disaster

I ordered a pair of shoes on 2 4 and it is now 10 days later and the shoes have yet to be shipped The correspondences have been very unprofessional and cannot give an eta Literally the last message I received from their team was stating that my shoes will be shipping around the weekend and the last email stated that they d be shipped early this week Never again

DO NOT PURCHASE I REPEAT DO NOT

DO NOT PURCHASE I REPEAT DO NOT PURCHASE THEY ARE THIEFS Terrible company Clothing is cheap and looks nothing like the photo I had to pay make you pay 200 to return items back to CHINA and they posts a false shipping address to CA to make people believe it is a legitimate company but it is a SCAM I AM STILL NOT REFUNDED FOR 400 and it has been two months DO NOT PURCHASE ANYTHING FROM THIS COMPANY

ordered a skirt from Luxedress

ordered a skirt from Luxedress The website looked legit and a US company They list a California address on their website Their refund policy is 15 days The skirt arrived from a NY address However the quality and sizing were horrible When I tried to return they offered a discount which I declined The only way to return the dress is to a China address They had rules that I could inly declare a 8 value and use usps as the shipping company It was very complicated i felt it was that way so they can decline the return They were dishonest on their website with the California address I am fine paying for the return shipping cost but it needs to be in the US

I wouldn t even give this website a 1

I wouldn t even give this website a 1 The dress I ordered does not look anything like the picture Before I ordered the dress I checked if I can return it and they write an address in California It doesn t say anywhere that this company is in China and you have to ship back to China The return shipping costs almost as much as the dress so it doesn t pay to return it but I have never had such an experience before I shop online and I have never seen such dishonesty This website is a scam They should be taken off the web

Beware - Terrible company

Terrible company Clothing is cheap and looks nothing like the photo They make you pay 30 to return items and only give you 15 days to do so Luxe dress posts a false shipping address to CA to make people believe it is a legitimate company but it is not When you email them they do not respond in a timely manner to force you to keep the poorly made clothing DO NOT PURCHASE ANYTHING FROM THIS COMPANY

I had a terrible experience with this JUNK CHINESE company

I had a terrible experience with this company They claim to be based in the US but the item I received was of horrendous quality Their customer service was incredibly slow to respond and to make matters worse they asked me to ship the item back to China even though they use a California address It s a complete sham and they even provided a fake address for returns Receiver Lizhen Li Phone 13928816538 Address Cainiao Post Station Fuli International Financial Center Guicheng Street Nanhai District Foshan City Guangdong Province 528253 China I highly recommend pursuing a chargeback with your credit card company as the best way to get your money back This company s deceptive practices are beyond frustrating

I wish I could give this company a

I wish I could give this company a minus 1 for defective product and misleading consumers I ordered a mini dress 169 in size 2XL I wear a size 12 but the size chart showed that a 2XL will fit etc Received the dress and the size was at least FIVE sizes smaller I m not exaggerating Now I received the dress from a US address as stated on the packing slip BUT was notified via email when I requested a Return Merchandise Address to return to China because their warehouse has relocated and no staff is on-site to accept packages etc FYI I just received the dress a few days ago from the warehouse The dresses are not US size acceptable and you definitely will be disappointed WARNING DO NOT PURCHASE FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY

Horrible company They are a Chinese company and if something has to be returned they aren t transparent They don t list their address clearly They list a California address on their contact page so that s who I returned the dress to Then they sent me an email with instructions for returning the dress and in tiny font put a Chinese return address and made me pay shipping I didn t see the Chinese address because I needed a magnifying glass to see it and so I sent it to California the address listed on their contact page Little to say I won t be getting my refund and who knows where the dress is now

Do not order from them

I ordered a dress to wear to an event It looked nothing like the picture and was too small I had to email 5 times to get return information They offered a small discount if I would keep it but it doesn t fit When I finally received return instructions it had to be sent to China with specific instructions I decided it was not worth the chance of spending more money to return and probably still not getting a refund They say they accept returns but no where does it say it has to be sent to China