Luxelyra Reviews

Awful Customer Service

I have to agree with all of the reviews below LuxeLyra is a complete scam I also ordered using the buy 2 get 1 free deal as advertised and was sent 2 thongs in completely the wrong size After back and forth emails for months trying to get a returns address from them as it s not advertised on their website I finally managed to post the products back for a refund only to be told it s past the returns window - due to them being unwillling to give me the address When I got in touch to express this they sent me a short and unhelpful email and they keep sending the same email copy and pasted regardless of what I say to them DO NOT BUY from LuxeLyra - you ll get ripped off and you won t get your money back

LUXELYRA CUSTOMERS BEWARE

This was a terrible experience with this company My initial order was on June 5th It never came They finally responded on July 9th clearly AI written and assured me a new one was coming I still have not received it Almost 2 months out 45 with no product and only 2 emails No phone number to call DO NOT USE THIS COMPANY

Ordered something in one size

Ordered something in one size the confirmation came through in another and I emailed immediately to cancel No response Emailed several times and it was only after a despatch confirmation came through days later they said they couldn t cancel as it had been despatched Awful company will be asking credit card company to retract the payment

I wish there was a zero star option

I wish there was a zero star option Absolutely worst company I ve ever dealt with Ordered 3 for 1 medium got a receipt for 1 xsmall Tried canceling several times in the 12 hour window they give you but no one would reply and there s no cancellation link on their website Emailed back and forth so many times with them never giving me a return address When they finally did at 3am today it said to return it by today Aug 10 I actually just gave up I will be slamming them on every post on their social media SCAM SCAM SCAM

Warning not returnable and no customer service

These shapers do not fit I followed the sizing chart and they are way too small and do not come up high enough on my waist So uncomfortable and a waste of money I had no response from customer service so I looked on the website amd they tell you they will not refund anything if it doesn t fit Guess their business model doesn t want return customers or for customers to spread good word of mouth reviews One and done They ll be out of business soon

DO NOT ORDER FROM THIS COMPANY IT IS A SCAM

Company changed my order - from 2 for 1 M to 1 x XS I have tried to ask for return details and request a refund but at best they take 5 days to reply continuously asking for more information THIS IS A SCAM - DO NOT ORDER FROM THEMI HAVE REPORTED THIS TRANSACTION AS FRAUDULENT

Scam

I ordered these to wear under my wedding dress in nude They sent me three pairs in black which I will never use I immediately emailed the company and said I want to return No response and no way to initiate the return on their website They finally respond a month later to my second attempt and tell me no problem they d get back to me with return information Weeks later they email me and say you can t return something after 14 days Horrible

If I could give zero stars for their

If I could give zero stars for their customer service I would I placed an order May 28 2024 It was the wrong size so I sent it back The order was received at their facility July 4th as per the tracking It is July 29th and I have yet to receive an email confirming my replacement order or the order itself There is no way to talk to anyone except by email and it s the same response from Marvin I would be cautious ordering from them

I wish there was an option to give zero

I wish there was an option to give zero stars This company is an absolute scam - they will take your money but you aren t allowed to return Instead they offer you a discount I m sorry but no this is absolutely unacceptable treatment of customers