Luxetulle Reviews

Non-delivered tulle no response

This company did not deliver my fabric It has been over a month I sent them an email and asked them to look into it They said they would and then no response After sending 4 more messages and trying to call with no response I am contacting PayPal and my credit card company I am very disappointed and would not recommend them

Mismatch colour

The colour of fabric that I ordered was not the colour that I got

25 FABRIC SHORTAGE

25 FABRIC SHORTAGE II purchased 10 yards soft tulle received 7-1 2 yards Tulle was rolled into a small ball and arrived creased badly wrinkled no amount of steaming would remove I delayed contacting Luxetulle due to illness It took 4 emails for Luxteulle to respond Luxetulle s solution 20 discount on NEW ORDER II have no intention in ordering additional tulle from Luxetulle due to yardage shortage and poor condition of order received Luxetulle is unethical and unprofessional Customer service is practically non-existent BEWARE Conchetta Rizza

This company is spam

This company is spam I have not received the item I ordered and despite reaching out to customer service I received no response To make matters worse the website was shut down after I placed my order resulting in the theft of my money

Had to report to FTC in order to get order

10 days No order No shipping confirmation No tracking info Email and WhatsApp messages unanswered Phone number on my credit card bill not in service The address in Delaware is a three bedroom twin house and is used for lots of websites some with suite numbers I reported to BBB and FTC Finally I got a shipping confirmation and my order a few days later I still suspect a scam because a reputable internet seller does not behave this way and the address in DE may not be legit

poor customer service

I ordered a 3 color swatch but did not receive a confirmation email I wrote to customer support but got no response When the package arrived it was the wrong item with color selection that did not match the website I contacted customer support again but received no response Poor customer service and quality control

The website is misleading

The website is misleading First it lists an address in the USA but the company is located in Turkey Second it lists a quick processing and shipping time of 7 business days When the 7 days had passed I contacted them as I had not yet even received a shipping notice I got a response that they will look into it A few more days passed and nothing I wrote again asking how soon it would be shipped because I needed it in time to make Halloween costume or cancel the order After reading some reviews that others had similar issues and had threatened to report to BBB then received shipping notice I was sure it was sketchy I sent another email saying that if I didn t have info or shipping notice by the end of the day I would be reporting Literally within 35 minutes I had a shipping notification with a tracking number After that I did receive my order quickly I will not be ordering from this company again

I always appreciate the level of

I always appreciate the level of customer service I receive when ordering with this company It s so difficult to find a trust worthy company that can supply all my tulle needs but they really keep in mind the needs of the customers And i love their quality products