Luxon Reviews

Very poor service

Sorry for my poor English Recently I had to register with Luxon pay for work I have registered and passed verification But I couldn t manage to set up two-factor authentication in any way In the mobile application it was constantly reset and it was proposed to go through the verification procedure again On the web version of the site two-factor authentication was set up without my participation so I had to reset it twice through support When we dropped it the second time we created a query with the girl in support luxon com where I even recorded a video of the Luxon Pay mobile app My request was assigned the Ticket ID number 88704 A few days later I received an answer that outraged me extremely Instead of fixing the error in the Luxon Pay application I was sent back to install two-factor authentication on the web version of the site Two-factor authentication via the mobile app is still not being installed I checked it out Are you ready to entrust your personal money to a company whose technical department cannot fix an error in a mobile application I m not I asked the support service for the management s contacts in order to leave a complaint about the work of the technical department I was given two addresses document-luxon com and support-luxon com My request was blocked at the first address The letter has not been sent I left a request at the second address but it s been almost a week now and they haven t answered me I really hope that at least public disclosure will help and my complaint will reach the management There is no desire to trust such a company

Service wouldn t let me spend my

Deposited 120 to spend right away on s 120 item but Luxon wouldn t let me spend my balance I withdrew it but they charged 8 to withdraw 120 Can t overstate how bad that service is

Useless company got my to verify all my

Useless company got me to verify all my details just to not input them on a transaction so the transaction failed For an online transaction company this is poor effort

Scam

Made a deposit via ltc after 24h didn t receive any funds on my account After waiting 7 days to receive answer from support they said you missed the address of ltc wallet but it s a lie because I copied this address from their site and instantly inserted it and even id i accidentally missed I could missed for all address

Withdrawal limits on tournament winnings

They ask for various documents even when you have provided them all they don t let you withdraw your tournament winnings As they say they have withdrawal limits Useless service and model

Scam or very poor service

As the other gentleman wrote I tried to register with Luxon Pay I uploaded personal information and was told I failed the review without being told why And now they have my personal information I reminded them I am protected by GDPR in Europe Either it s a scam or it s very poorly managed I never heard we fail but we won t tell you why The only good coming out of this is that I found there are other options offering a similar service Update after Luxon s reply it s very easy to state that you do background verifications and can deny anyone based on anything and that you don t communicate why This also allows low quality like answering this review after more than a year and does not provide any recourse Good luck with everything

Luxon pay might be a scam

Luxon pay might be a scam I am a Canadian travelling in Thailand and was told by their chat support that I could open an account no problem Upon signing up and providing my documents I failed verification I ve never failed verification before I m thinking the chat agent wasn t sure about their answer and I failed because I was in another country not my country of residence They will not tell me why I failed verification

Scam stealing money

When withdrawing money they block it without explanation The money is not returned and the account is under consideration for months As I found out later many people have similar situations and do not get their money back But they do not block immediately it happens to withdraw funds Scam service stealing money