Luxottica Reviews

Never delt with them directly so breach GDPR regs

Never delt with them directly so imagine my surprise today You ve been pwned You signed up for notifications when your account was pwned in a data breach and unfortunately it s happened Here s what s known about the breach Email found xxxxxxxxxxxxxxxx comBreach LuxotticaDate of breach 16 Mar 2021Number of accounts 77 093 812Compromised data Dates of birth Email addresses Genders Names Phone numbers Physical addressesDescription In March 2021 the world s largest eyewear company Luxoticca suffered a data breach via one of their partners that exposed the personal information of more than 70M people The data was subsequently sold via a popular hacking forum in late 2022 and included email and physical addresses names genders dates of birth and phone numbers In a statement from Luxottica they advised they were aware of the incident and are currently considering other notification obligations

HORRIBLE customer service

HORRIBLE customer service horrible phone system that disconnects you online system that they sent a link for doesn t work cannot get a live person on the phone stay away from their products pay attention to the brands they make and do NOT buy Prada is one of the brands and because of Luxottica s horrible service I will never buy that brand again pay a premium price for a product and that quality is horrible and the support is worse

BE VERY CAREFUL before buying Costa glasses which are owned by Luxottica

I spent 500 on Costa Del Mar prescription sunglasses They quickly developed problems within the warranty period I then found that it is NOT possible in Europe or the UK to get the spectacles sorted under warranty even though I bought them in the UK - you have to travel to the USA This is utterly shocking - especially as its owner Luxottica is a European company

Racist company

Horrible company to work for very racist company Mauro crippa from the Milan office and Joe Model from the Ohio office were the worse people I ever dealt with As a black man I wouldn t recommend anyone black to work at Luxottica They re way behind on technology and nobody actually knows what they re doing there

Not Honouring Warranty

I purchased prescription glasses and within the warranty period 2 years asked for replacement due to defects Luxottica complied and furnished a letter stating that they will replace the glasses but added that the replacement letter or coupon expires in one year I have many pairs of glasses and now that I want to replace these glasses which I have not worn and will return in their new state to Luxottica the letter is expired In the warranty there is no statement mentioning that once agreement to replacement honouring this must take place within one year They make up the rules as they go along As they have agreed to replacement in a letter it s now a matter of the collection of payment My options are 1 a letter stating my intention to take them to small claims court Should be a slam dunk as they have agreed to replace but recalcitrant in payment 2 letter to leaders of company in Canada and International regarding poor business practices 3 some public relations regarding poor business practice in various social media

Oliver Peoples glasses

Bought Oliver Peoples Teril frames Coating peeled from frames after 6-9 months - much like you would expect from cheap specs They did replace these Started peeling on new frames but now just past warrantee from original purchase they refuse to replace and offer only to sell me a new pair As if I d but this rubbish again Have worn OP eyewear all my life Never again Appalling quality and customer service

Luxottica group is not responding to my

Luxottica group is not responding to my grievance as dealer in New Delhi India Monoply players do this and there is no agency to check on them Tried to contact management several times but nobody cares to lend an ear disappointed to the core

I ordered a pair of Prada Sunglasses

I ordered a pair of Prada Sunglasses online in December 2023 The first time I needed them was in February 2024 for a trip When I opened the glasses the frame pulled open all the way making it so that they wouldn t fit at all I contacted Prada who referred me to Luxottica They closed the claim as Upon evaluation of your claim we have determined that the issue is not covered under warranty Common causes for Out of Warranty Claims Issue not due to defective material or workmanshipMissing Invalid proof of purchaseWarranty period expiredAlthough your claim is not covered under warranty we appreciate your business and would like to offer replacement of your glasses at a discounted rate To view a summary of the offer click on View offer and follow the steps The offer will be valid for 10 days from the date of the email The offer 350 for a pair of sunglasses that originally cost 200 Not buying anything manufactured by them again

Unpleasant experience with customer services

I had contacted customer services this morning May 6 2022 11 22 am MDT Calgary to inquire about a Versace sunglasses I asked if the person on the other line can repeat her name so I can address her politely I was surprised as she told me that why do you need my name She sounded like a more mature woman without any accents