Will not replace a damaged on delivery bath
Bought a bath which was delivered as we were going in to lockdown The builders did not start the job for a month whilst we all isolated On their return to work and opening there was bad damage in 2 places rendering the bath not fit for its purpose They have refused to refund or replace the bath as we didn t let them know within 48 hours of delivery I m now 700 down and have no bath Beware
Geoffrey Barker
N/A
Fantastic service from start to finish
Fantastic service from start to finish I originally contacted a company with a large presence on the internet and despite their claims the service was appalling I requested samples several times but had to chase them several times I never spoke to the same person twice Mitchell at Luxurious Bathrooms on the other hand was knowledgeable and provided excellent advice The shower tray that I ordered arrived on time and I was kept informed throughout the whole process Highly recommended Geoff Barker
Paul Emslie
N/A
Amazing customer service
Amazing customer service The day after we placed our order Mitchell from luxurybathroomsolutions co uk got in touch to advise the product was not in stock from the manufacturer for next day delivery he let us know a revised eta detailed our options alternatives and provided recommendations His communication was great throughout the process of ordering delivery and aftercare It is rare to have such great customer service would highly recommend
James Bayliss
N/A
Superb customer service
Great Customer service fromMitchell Jones He was helpful and thorough in every respect- could not fault his attention to detail and product knowledge An asset to his Company I wish everyone I dealt with was as helpful
Mr Tony Stevens
N/A
Great customer service from Mitchell
Great customer service from Mitchellvery knowledgeable Will definitely use this company again am very happy with our purchase
Eve Paul
N/A
Great online experience
Great online experience with help given quickly when I could not find what I was looking for Will use this company again
Anthony
N/A
I ordered a Tissino Shower Tray from
I ordered a Tissino Shower Tray from Luxury Bathrooms as they are the main stockists There was a long delivery from the manufacturer but they delivered it in 10 days rather than the 30 days stated by everyone else The item arrived in perfect condition with regular updates and in a 1-hour window The costs were the most competitive available and the sales agents were extremely polite and knowledgeable on all aspects of bathroom items It was straightforward to order the part and they have a huge range of top quality fittings
Nicky
N/A
Really impressed with the customer
Really impressed with the customer services from Jeff and Mitchell Needed a specific size shower tray very quickly and they managed to provide it for me and kept me updated every step of the way Thank you and we ll be back when we need the one for our en suite
Customer
N/A
Excellent customer service
I ordered a toilet seat from Luxury Bathroom Solutions their service was first class in particular Mitchell Jones There were some delays with the manufacturer and then the toilet seat sent direct from the manufacturer was missing it s brackets all swiftly sorted out by Mitchell excellent communication throughout I Highly recommend this company
Tim Ward
N/A
Great company and helpful sales
Great company and helpful sales assistant in sourcing and helping me with my shower tray products
