Luxurywatchrepair Reviews

Lost Tag watch

After posting my previous review with trust pilot I thought I was getting somewhere Actually had a reply saying that LWR were making a claim against royal mail and said they would keep me updated I email them every week but no reply I phoned them and no manager get back to me What is the point of them saying they have an insured package to the value of 25000 and they can t support a claim for losses Don t get taken in by the positive reviews There are far more negative reviews Just want some honest answers

Im growing more concerned over my watch

Im growing more concerned over my watch that was sent off for repair its been months now and all they keep saying as waiting on parts then when i email again parts in and with repair now and will be dispatched in the next week still no watch can anyone help

Very bad service

Where do I start people save yourself a whole lot of heartache and phone calls Do not trust this company to honour their promises I sent my late fathers watch for a service in May 2024 and after various calls and generic emails saying watch was progressing through their workshop turns out they were waiting for parts from Switzerland and in November this year after writing a bad review the CEO Oliver Pollock promised I would have my watch back by the end of the year Guess what I never received the watch Keep well away would of given zero stars if possible Update 2 weeks ago I spoke the the customer service Center and was told my watch has been serviced but failed waterproof test new seals are here and being replaced will have watch back by 31st January Rang las Monday to check if still on course for Friday to be told seals are in fact on order and they will notify me when completed Absolute shambles of a company UPDATE 26th February Finally got my watch back after 10 months I have to admit the work done is excellent but customer service is dreadful Still wouldn t use again tho

DO NOT USE THIS COMPANY

Hi Everyone reading this review DO NOT use this company I sent my Omega Constellation watch to them back in November 2023 I was quoted 1879 20 for the required work to be done and a completion time of 12-18 weeks I am now 15 MONTHS further down the line and many emails later do not have my watch or my money back They are now ignoring my emails I do not know what has happened to my watch

ABSOLUTELY STAY AWAY

SECOND ATTEMPT After TrustPilot censored the first Sadly I cannot give less then 1 or I would have I cancelled my repair as they cannot carry out all repairs due restrictions on parts imposed by some watch makers watch out they will not disclose that but still charge you and requested a refund which was immediately confirmed 2 months AND a legal filing with HC Courts for fund mis-appropriation later and still no sign of my refund A total s PLEASE PLEASE stay away from those people and go to mainstream providers

Used them recently

Used them recently quick and efficient

LWR Omega watch specialists

Sent my 23 year old Omega Speedmaster to LWR for repair and service They kept me informed on a monthly basis as to the progress After extensive repairs using genuine Omega parts I received my watch back its condition can only be described as brand new and covered with a 3 year warranty I would highly recommend this company for its professional service and would definitely use them again