Lyleandscott Reviews

Wonderful customer service

Wonderful customer service The 2 members of staff I spoke to established what the problem was and immediately rectified it They also followed up to make sure I was happy with the result

Quality service as always

Quality service as always from the team website is easy to navigate buying process very robust item delivered quickly and packaged well Sadly I needed to return the item however return process is very straightforward and already received an email advising that the refund has been processed and should be received shortly

What a wonderfully refreshing

What a wonderfully refreshing experience Possibly the best customer service I ve had for along time Had a answer to my initial email the same day All sorted the next day Timely helpful problem solving all with great communication Felt like they cared I love their clothes and love their customer service Keep it up guys this is what it should be like Well done

Lost item

A seemingly negative experience turned good L S lost my order then informed me that it was out of stock I must admit that a side to labels brands you don t hear much about is after sales The team here are really good they were very quick to arrange a replacement and get it out to me It s nice when a company acknowledges that they got it wrong it s even better when they make the customer feel like they are important A guy called Micheal looked after my case and he deserves a pat on the back at L S When you think that customer service is dead you suddenly find a gem and faith is restored Will be buying again on the back of this experience

I returned my delivery on 28 09 24

I returned my delivery on 28 09 24 I had an email 30 09 stating it had been received and I would get a refund within a few days to the account I used to initially to pay for the items that is 1st class service that I expect There was a problem with the delivery not with Lyle and Scott but Evri the worst courier company around The driver left it in an open porch in full view of an open alleyway less than 5 metres away even though I requested it be left with a neighbour Luckily my neighbour took it in when they saw it as it started to rain Lyle and Scott should use a different courier

Excellent customer service

Excellent customer service Very attentive and quick to offer a solution

Excellent customer service from Tracey

I requested a new tee shirt as one I had bought a few weeks ago had a hole in it having been worn once Dealt with quickly and the new one was sent and received within 24 hours of returning the damaged one I have about a dozen of these and they are fantastic Historically I have been a Fred Perry polo wearer but due to the experience here will be switching to L S

Missing item

Excellent service from Micheal as we had a missing item from order and was delt with professionally and swiftly and replacement send out straight away can t fault the service

Great service

Package wasn t delivered Got in touch with customer service Package got resend Great service Product quality always very good