Lymebayholidays Reviews

Terrible stay

Terrible stay Property was poorly maintained and the company did little to try and repair the faults It had a sewage leak in the en suite toilet the electrics were dodgy - a heated towel rail tripped most of the electrics - we identified the problems We identified the problems - they popped in blamed company staff cuts - and did nothing

Shockingly poor customer service with Lyme Bay Holidays

We paid over 800 for two nights in an apartment in West Bay at the end of September Both showers had a temperature control problem one too hot and the other too cold I knew that they couldn t be fixed and the retiling done during our stay so contacted them afterwards They said no compensation was payable because I hadn t contacted them during the stay There is nothing in their terms and conditions to support this Then they refused to communicate with me anymore Shocking customer service

Failure to resolve a Health and Safety Concern

We experienced what we considered to be a potentially serious health and safety issue in our holiday cottage The actions taken when we reported this during our stay fell short of what could have been done to resolve the problem This cast a huge shadow over what could otherwise have been a pleasant enough week Our efforts after the holiday to ensure that action has been taken to protect future guests have failed to provide us with reassurance We booked through Sykes Holiday Cottages Lyme Bay Holidays are the local contact this used to be a local holiday cottage agency It was acquired by Sykes in 2022 and is now marketed as one of their regional brands or sister agencies The local staff were friendly customer orientated and reasonably responsive but we found them difficult to contact other than by calling into their office because the email phones and web contact form go through to Sykes Head Office Sykes were very slow to respond to our requests and said our issue was being dealt with by the local office and eventually the responsibility of the owner They were very slow to give us contact details for the owner and then only the postal address not a phone or email contact Overall we felt frustrated that Sykes did not take responsibility for our concerns and we have found the experience of navigating between the three parties extremely difficult

I would advise not to use

I would advise not to use I booked in April via their website for a rental with a Sunday changeover I have been told in June that this is not allowed and it is a Friday changeover meaning we cannot now make our holiday Why it took them two months and to take my deposit and half payment and to actually book before they told me is baffling Apparently it says on their website about only taking Friday bookings but this is not reflected in their booking system Customer service is also non existent for some reason it s all my fault and not theirs Please be careful as you could have your holiday cancelled or changed months after you booked it

Non contactable

Non contactable Tried 5 times to phone on the morning of arrival as weren t happy with where our accommodation was Was cut off each time Have whattsapped No response and from other reviews don t expect one 550 for 3 nights lost Our advice don t use Plenty of other reputable companies

Impossible to contact

After a recent stay we discovered that we had left one of our grand-children s smart watches at the property It is impossible to speak to an advisor to arrange a return of the item We have had a phone call cut off after 30 minutes and the website offers a very limited set of options none of which cover the reason we are trying to contact LBH From our experience with the company over a number of years we believe they were much more helpful before being acquired by Sykes

Wonderful company destroyed by Sykes

I have booked with this company for over thirty years for holiday rentals in Lyme They were a lovely small friendly company who were very contactable at any time Since Sykes took them over they have become a nightmare On the first morning of the holiday as I was getting down from a high chair it tipped slowly backwards with me on it and crashed to the floor I have now been diagnosed with a fractured bone in my back The flat was lovely fortunately as I was only able to go out for brief periods of time I tried to report it but they are almost impossible to contact although I spoke to Kevin on the last day and he rang to see how I was two days later I hadn t got the hospital diagnosis then I have fractured the T12 vertebrae I had to come home in a taxi which cost 270 to Hampton Hill I know Kevn told the owners about the chairs but their response was they were new They are actually an accident waiting to happen on a slippery floor Altogether a sea change in this company and I sadly am using another company in future

1 ozone Terrace

1 ozone Terrace Well stayed here for the 3rd time yet again did not disappoint A beutiful compact Holiday apartment Perfectly positioned For the full Holiday experience Footsteps to the beach restaurant pubs and short walk to the town The apartment gives a warm holiday vibe that could be enjoyed both summer and winter Tastefully decorated and equipped a real home from home Booked already for 2024

4 Hazelwood Pinewood Retreat

4 Hazelwood Pinewood Retreat Just what we had hoped and planned for quality accommodation freedom no hotel could offer This holiday was a trial for us making a break from package holidays abroad and overpriced British hotels that never offer value and seldom offer comfort the result was a massive success Accommodation was spacious modern comfortable with a home from home feel exceptionally well kept private with fantastic pool facilities Many thanks for a great stay this facility is a credit to your vision and commitment we totally agree that further additions to facilities would change a wonderful environment King Regards Ian Julie