Lyte Reviews

So helpful and communication first

So helpful and communication first class Not all agencies work in this way and so respectful of my circumstances Would not hesitate to use Lyte in the future

I emailed a question to the support

I emailed a question to the support desk and was shocked that I received a personal email back and not an auto generated response I was pleasantly surprised how easy it was to get through to a human and their response was within 24 hours of my email overall very happy with my experience

Got a email yesterday about my last

Got a email yesterday about my last payment was sort fast and quickly today no waiting for hours for reply

I was having an issue with the NYCC

I was having an issue with the NYCC support team my emails were rarely returned and I was not able to speak to anyone I bought 1 ticket through reedpop and 3 through lyte The vaccination mandate changed after I bought my tickets and now was unable to attend It was a nightmare dealing with NYCC to get a refund The day before the show they emailed saying I would have to connect Lyte for a refund which left me in limbo if possible not getting a refund and having to try to sell my tickets I emailed lyte and no questions asked was given a refund It was see less and the easiest interaction i ve had during this whole ordeal Thank you for actually understanding the meaning of customer service and putting the customer first during this unpresidented times you guys are the best

Coachella 2023 Tickets

Absolutely amazed when I was able to purchase Coachella Tickets for 2023 I have been trying for years and this company made it happen The my niece decided to get married and I had to return the tickets I was amazed at how easy it was and how they were so accommodating Bought the tickets one day and the next I had to return them They were gracious and so easy top work with Outstanding company Will purchase again

Fast and Easy

I was stressing out because the event I m attending was in 2 days and sent my tickets to the wrong email and no one was answering but Marie answered me and fixed the problem in 1 email Thanks for the fast response and making it easy to fix

This is what costumer support should be everywhere

I couldn t access my ticket so I contacted costumer support Lily answered my email within 24 hrs and helped me right away she was not only helpful but kind and polite

Customer support was very fast

Had an issue in claiming my tickets Lyte has a policy that if your card fails you have 71 hours to provide a backup payment method I had a response from customer support within an hour to help me out so I could claim my tix in the time frame