M Reviews

Booked a car with full insurance

Booked a car with full insurance Then all of a sudden they let me know car can not be fully insured we aren t able to insure residents of the country you ve indicated Then only the amount for the extra insurance is payed back The amount of the booking itselfs stays in their pocket I cancelled the booking and did not recieve the car But the payment is still CarJet I call it theft

This company is a complete scam

This company is a complete scam I was in a hire car building and observed 5 customers come I to pick up their car which didn t exist As for my experience I hired the car in advance of picking it up at a cost of 517 I went to the dealership whereupon they advised me there systems were down for the foreseeable future I was unable to pick the vehicle up on my specified day I returned the following day a guess what Carjet had cancelled the booking I couldn t pick up something that wasn t on a system that nobody could see Apparently Carjet cancel all bookings after 4 hours if you haven t picked the vehicle up Once more they keep your money and re-sell your vehicle to someone else My question is how can you get your intended vehicle when a system is down where you are supposed to be collecting it from Now here is the interesting part Carjet are owned by a Spanish company and the dealership they were hiring a car through was also Spanish Please avoid at all costs they do not respond to calls or emails I have escalated this to my bank as fraudulent activity I intend to put out as much publicity as I can regarding this company

We wanted to hire a car via Carjet we did not receive the car and they have not given us the money back

We wanted to hire a car via Carjet They deducted from us the money but the car hire company behind Sixt did not give us the car We immediately filed a claim with Carjet Nothing happens since 2 months We do not receive our money back When we phone their customer service they just tell me to wait I cannot escalate this anywhere and the feedback from Carjet is just to wait I really do not understand how they could not check this case in 2 months and refund the money This is a disgusting company with a disgusting customer service They take your money you do not receive your car and they do not give your money back Never ever use them They are liars and cheaters They just steal your money

Booked a car rental in Greece

Booked a car rental in Greece Carjet website was not accurate regarding conditions we couldn t get the car Lots of stress during our holidays to find another one in emergency I sent several emails to them no answer We also tried to call their number while in Greece no answer either I opened a case on resolver to have my deposit back They answered a very simple copy paste answer and then ignored my further emails Bad company don t recommend

Awful company

Awful company Told we would be met by a person after luggage pick up who would be holding our name - did not happen Waited for two hours for someone eventually to show up no one answered the phone on number issued When we got to car hire company they wanted another 800 from us as we were paying by debit card and not credit card We ended up using the place next door as much friendlier and helpful Carjet are a scam as far as I m concerned - avoid at all cost

Ongoing - no further Progress

Following on from my Sicilian Experience 5 months later they are still waiting for the Sicilian provider to answer their - and my - questions about their fraudulent malpractice As if they will It s about time Carjet assumed responsibility for this I ve suggested they give me credit for the amount for future car hire I use them often and this is their first blemish which they should have sorted by now

scam and liars

Scammers and LiarsTotal scam when we got to the airport their chosen supplier said there was no car booked available we showed the agent the booking confirmation and they said they couldn t help no refund has been offered processed And Carjet customer services have done nothing to help us so far They claim my claim is still under review THERE WAS NO CAR what do you not understand

Avoid at all costs

Avoid at all costs My worst car rental experience ever in 40 years Absolute worst middle men company ever No customer service or response from the company Do not buy any insurance via them either since as you would expect they use an equally incompetent insurer and you are just wasting your money Best advice - deal directly with rental companies

CarJet - You liars

I wrote a review 14th November today 18 11 24 I received a reply from CarJet They haven t acknowledged the reason for my complaint they didn t have the category of car that id booked but would give me a small Seat 500 which wasn t suitable they claim I was late going to pick up the vehicle at Gatwick North which is untrue In fact id managed to cancel my booking with CarJet with the help of the agents rep and book with another company to get a car straight away travel to Gatwick South go through the booking process collect the car and leave the airport long before the time that CarJet claim I arrived into their agents office I cant believe CarJet have lied and completely ignored the fact that they didn t have suitable a car for me