M Reviews

Do not use Gold car Faro - Terrible company

DO NOT USE GOLDCAR FARO OR ANYWHERE Terrible company Total scammers and you need to take detailed photos of every part of the car There were so many scratches on it and they claimed there was one on a small part of the wing mirror They charged 195 and we had to pay as couldn t produce a photo of that part of the wing mirror It was clearly an old scratch Do not use this company under any circumstances

Lies to sell insurance unexpected costs and asking me to sign the contract without reading

Awful customer service They told me lies about how much exchange rate I would pay on my deposit to try to sell me their additional covers They also told me the nearest petrol station was 5km away to sell their petrol refill service it is 1 3km When I declined they became very rude They asked me to sign a contract When I asked to read it first they told me they could only print it once signed and if I wasn t happy with that I could cancel my reservation

A bunch of thieves

A bunch of thieves I waited over an hour to collect the car at Marseille airport On return at the agreed time there was no-one available to check the car s condition which was perfect and with a full tank of petrol All the other rental offices have someone outside specifically for the check in I couldn t wait another hour because I would ve missed the flight Now I ve received a bill for 120 euro plus 55euro admin fee in respect of alleged damage to a wheel rim In the photo they sent there is a squiggly line that looks as if someone has scribbled on the picture I ve been renting cars at Marseille for years and have never had a problem This is an absolute scam AVOID this company like the plague

we were overcharged

we were overcharged told we would be refunded but this never happened have given up trying please avoid

SCAMMERS

Scammers Cheaters and never again Booked a car through a broker for 21 euros a day which they didn t accept and I had to pay another 50 euros a day to be able to have the car all the people at the counter were experiencing the same scam Cheap scammer company and I talk to a lawyer and actually they can t do much either

RIP-OFF

RIP-OFF - AVOID GOLDCAR They force you into taking extra insurance of 300-1000 euros DESPITE specifically stating that I had paid the full price did not want or need excess cover as I had a holiday excess policy Also add 50 euros to the price of fuel Hired at Palma airport NEVER AGAIN

TERRIBLE CUSTOMER EXPERIENCE

TERRIBLE CUSTOMER EXPERIENCECar booked and fully paid for 2 weeks - The air company had to delay the flight until tomorrow because of strikes so we asked to pick up the car 24h later without any other change not even asking any refund for the lost day After numerous calls chats e-mails with the French spanish customer services local branch all they do is giving standard answers mentioning the contract terms Even though at a certain point they write that they are willing to make an exception they confirm a new date the same day And when we point out that they made a mistake they start again to answer with the same nonsense standard answers and send back to the local branch which doesn t care more and transfers to a line that hangs up No flexibility no solution the only way not to get stuck at the airport tomorrow was to rent another car somewhere else thus pay 2 rentals UNBELIEVABLE

Avoid this Company

Please read the Goldcar small print in the terms and conditions they send regarding credit cards When arriving at the desk in Malaga I was told that my booking had been cancelled Then carried on with the booking and refused to take my credit card for the excess deposit because it was not embossed unless I took the full insurance package Ended up paying more than double the original booking The 1 star is for the car Avoid this company had a similar experience in Marseille