M Reviews

Mediocre customer service

Horrible customer service I have been chasing up for my refund for 4months now and still no response i have tried messaging on Facebook WhatsApp but no one replies I have begun to feel they are a dodgy company and have no values for customers Im based in london so even have tried ringing the phone number which they have given but no one answers it So BEWARE AND A WARNING that u may get your stuff but all the advertising about free returns isn t true because you point even get your money back

I have had a terrible experience with delivery and refund policy

Ordered Anarkali silk complete set on Jan 21st arrived with missing dupatta and bottom Emailed Mirraw regarding this They said on March 13 that they will redispatch and will share the tracking details within 48 hours After that there has been no communication at all No responses to any of my emails requesting for an update Called them but no one answers the phone Very disappointed

Horrible Experience shopping with Mirraw This company should be permanently closed Fraudulent and Liars

I have had a terrible experience with this company I placed my order - but when I tried to contact them and their shippers to amend the delivery date I was ubale to do so The result was that whilst I was abroad their courier company left the package on the front door step on the street They have a 7 day return clause which is unreasonable I have tried to contact them regarding arranging a refund and have been unsuccessful I would NEVER BUY ANYTHING from them again and would discourage anyone who is looking to buy from them They are dishonest

Do not buy ready made outfit as they

Horrible Experience shopping with Mirraw They will make lots of excuses to get a refund when you refuse to take the product and they will never approve the refund The delivery driver won t be able to locate the address even though you have mentioned the correct address Their website or app is worst The product prices seems way higher than the original cost looking at the quality or style as we get the same product in Myntra or Ajio in much lower prices It s just that those sites don t deliver internationally Customer service will completely blame you for not giving correct address and hence will not approve the refund process I waited for 3 months to get one product and it was lost of money and lost of time with lots of inconvenience caused by the company This company should be permanently closed

Taken all money but only partial order

Do not buy ready made outfit as they won t give you a refund if you want to return They said that is the size you choose so tough The outfit I bought was of poor quality Awful customer service I won t be using them again

Fraudulent company do not buy from here

Taken all money but only delivered partial order Mirraw are not refunding me for remaining 2 items nor are they sending to me This is despite the many times I have contacted them and many false assurances I have had from them now that they will resolve immediately

Biggest scam Mirraw com

Biggest scam Mirraw com I ordered a jewellery set necklace earrings for international delivery I paid the shipping charges The order was dispatched and I received an email of delivery of my parcel but i never received the order After chasing them through emails they asked me to pay again for delivery I denied as it was not my fault and after almost a month of discussion I asked for a refund but they did not agree rather agreed to send my parcel again This time the same cycle repeated Long wait and email of delivery notification but parcel is not received They don t can t trace back what is happening or atleast don t inform me and agin when contacted asked me pay again the delivery which obviously i denied As it has been more than 3 months now me chasing them i got no refund havnt received my order or any commmunication from them Mirraw com is Cheaters International customers pls be aware They will leave you hanging and chasing and frustated They tobbed my money and also my precious time and energy What a waste

Product Misrepresentation and Terrible Service

All of the bad reviews about this company are true Unfortunately I did not see them before I made multiple purchases Initially you would think you re going to get great service because they respond to your emails and work with you regarding custom stitching However if there s a problem with your order they will not accept accountability because they don t want to refund your money I ordered a 2 piece custom stitched Lehenga skirt and top set and paid extra for custom stitching and was in communication with the stitching team back and forth regarding the measurements and their recommendations Before shipping Mirraw even sent an email saying that everything passed their quality inspection and was ready for shipping However when I received my order it was 2 pieces of unstitched fabric one was not enough yardage to sew into a top After more than a week of writing a complaint email they offered to refund the 5 custom stitching and give me a 10 discount That is just for 1 product Other products were not anything like the photos on their website They were cheaper versions I ended up ordering from another company