Macarooon Reviews

Poor Quality Frustrating Customer Service

I ordered four items from this company a leather folio wrap with clear case a leather case a charger and a grip stand The leather was okay but the inside of the folio feels cheap and only has one slot for cards The card is difficult to remove due to the proximity to the edge of the phone horizontal slot rather than vertical But that was the least of my problems so I didn t complain about that to the company The leather case I received was not the size I ordered and would not fit my phone The MagSafe grip stand has a weak magnet and slides around on the back of the phone It cannot be used at all for a stand due to the weakness of the magnet And finally I made an error when I ordered and meant to order a MagSafe charger and did not I spent a week emailing back and forth with the company sending pictures explaining the issues and getting more and more frustrated At the end of this process I did manage to obtain a promise that they will send the correct size leather case remains to be seen if they actually will and a refund for the barely functional grip stand remains to be seen if I actually get the money back They refused to allow an exchange of the charger because it was my error They did offer a free screen protector to be sent with my case for my trouble If they could send the screen protector they could send a MagSafe charger I would have been happy to return the products I wasn t satisfied with but they did not want to solve the problems that way I politely pointed out that in this world of easy free returns and exchanges their company would have difficulty being successful They responded and said because they are located outside the U S they cannot do returns and exchanges that way If you order from this company don t expect high quality and don t expect a full resolution to any problem or dissatisfaction with their products You likely will not receive it Order at your own risk and expect to wait 10-14 days to receive your order as their shipping is quite slow

This is a scam company

This is a scam company They are not legit

Don t waste your money

Don t waste your money Quality is poor they remove bad reviews from their shop

Overpriced for Subpar Quality

I recently purchased an iPhone case from this website and was disappointed with the quality of the product relative to its price The case did not meet my expectations in terms of material and durability I believe the product description did not accurately represent the actual quality of the case I would not recommend this product to others looking for a durable and high-quality phone case

AVOID

AVOID Cheap products from China No refunds or exchange unless product is defective and if it s defective you have only 7 days to report it or they will straight out reject your request They also charge 15 Admin fee to return a defected item plus they put responsibility onto the customer to pay the shipping fees to return because they are cheap AF and they want to discourage you from bothering Shipping takes longer than advertised on their website as they get shipped directly from a warehouse in Asia

Garbage quality

Garbage quality My monogram scratched off in the first week the pebbled leather doesn t hold up Really trash don t fall for the photos

Do not buy anything from this company

Do not buy anything from this company It s junk made in China The products are fake leather even though on the website they state they are real Also the cases that come with the wallet don t even fit the iPhone properly leaving an edge of the phone above the lip of the case Tried to get a refund and they refused and super rude customer service Now I m stuck with a 100 dollar pice of crap that I can t give a way for free

The products are junk

The products are junk The phone fit like 99 but presses the side buttons on the phone because it s not a perfect fit That renders it useless i tried to start a return They charge an outrageous restocking fee and make you ship it to China at your own expense rendering a return to be more expensive than the original cost It s unfortunately a scam because you end up having to keep the bad product Don t buy anything