Mackiev Reviews

I ordered a FTM 2019 Companion Guide

I ordered a FTM 2019 Companion Guide - Windows Edition lay-flat spiral binding on 7 October 2019 costing 29 It was only after the money was taken from my card that I was told that this had not even been produced After many emails and live chats over the last 18months I decided enough was enough and I requested a full refund money to be returned to the card I had used to purchased it The company refused this because it was longer than a year was this my fault a check was then offered I suddenly realised this would probably be in dollars next it could be put on my Pay Pal account I don t have one and finally they would put it in my bank account if I would supply them with the appropriate details I was advised that I should never to do this - so stalemate No book no money No more orders - ever

Do not waste your money with this company

On November 11 2020 I ordered a Family Book Creator by Stefan Harms CD and download an FTM 2019 Companion Guide -Windows Edition lat-flat spiral binding book a FTM 2019 Upgrade downlaod and USB totalling 182 78 After I had paid foir the goods a got a message sayinf teh CDs were sold out and they were making some more Also a message about the Companion Guide saying We are making them now which may take a few months Six months and many promises later the only thing I have received is a USB DRive for the FTM 2019 Upgrade I had a couple of messages in December saying the CD was being sent in a couple of weeks but nothing arrived I have now given up and told the company if they cannot deliver within two weeks I want my money back 182 is better sitting in my bank than theirs I am asuming that Ancestry com has something to do with this firm I wonder if it is aware of MacKiev s problems with fulfilling orders I intend checking

STILL NO REFUND

Two months on from original review and I am still waiting for a refund from this company fro thw Companion Guide that has never been forthcoming I am planning to take the matter further if I do not receive a refund in the next few days I am afraid I have been conned into parting with money for goods that are not even printed yet I am a pensioner and cannot afford to throw money away what is more I am sure the way MacKiev is working is illegal You are not told the book isn t printed until after you have paid and every time you write they come up with some excuse

A black hole somewhere in Kiev

This company lives off FTM but has no concept of a relationship with the customers who buy the otherwise very good software Seems to exist in virtual reality only I know of no other software company that runs like this- minimal communication bizarre Alice in Wonderland purchase and update procedures and yes after a couple years still no sign or info about my paid-for printed manual FTM is good but I d now use Rootsmagic or MacFamilyTree if you can

Do not order the FTM 2019 Manual yet

Like so many other reviewers I never did receive my copy of the FTM spiral bound Manual I ordered it when it was first announced paid my 29 pp and then waited and waited Online conversations with MacKiev told me various stories about it is currently being printed it s being proof-read it s about to be dispatched etc but never materialised After more than a year I requested my money back I then received a refund LESS the P P and had to request this again My sister has had exactly the same experience so clearly MacKiev are taking money fraudulently for a product that doesn t exist The sooner authorities I m not sure who put a stop to this illegal practise the better I warn everyone who is thinking of buying this manual DO NOT PART WITH YOUR MONEY UNTIL YOU CAN BE ABSOLUTELY SURE THE MANUAL IS ACTUALLY AVAILABLE Like many others I am thinking of ditching FTM for some other software which is very sad because the product itself is very good or was until Mr Jack Minsky got hold of the company As the programme synchs with Ancestry perhaps they can do something to improve the abysmal service from Software MacKiev

Definitely not worth the money

I bought this software 30 days ago The sync with Ancestry caused errors twice NOT ONCE I lost all the notes and media I had added to FTM since buying this product I actually think this product is not worth the money Do not buy Spent 4 weeks writing in notes and adding media and then CRASH Forget this product

The newly purchased software does not

The newly purchased software does not perform as needed The Support person that gave counsel who does not work for MacKiev states that data files imported from a previous MacKiev edition are outdated and will not work in the new product A reply from MacKiev website support is lost somewhere in the Cloud

In February 2020 I ordered the FTM

In February 2020 I ordered the FTM download along with the printed Companion Guide for Windows Here we are 3 years later and I still haven t received the Companion Guide Their website now discourages you from using their support centre for questions about the Companion Guide I have asked for updates through their support lines several times in the past but always received the same answer - it will be ready to ship soon Terrible customer service

Greedy scoundrels

After a few months break from ancestry co uk Family Tree Maker 2017 no longer allows you to log in to the website and sync your tree with ancestry co uk but doesn t tell you why You have to find out why on the ancestry website and the new price of the 2019 version with its multitude of expensive upgrades many of which were included with 2017 is plain greedy You can still access your trees on the ancestry website even if you are not currently subscribed so MacKiev and their temperamental overpriced software gets a big thumbs down from me