Mactools Reviews

Screwed

Absolutely ZERO customer service Refuses to back their product Their franchisee can basically do whatever they want and lie Corporate lied as well Guess it s part of their business model This goes for their finance company as well I highly recommend avoiding Mac and Mac Credit Greensky at ALL costs

Waste of time and money

I paid for a brand new tool box couple years ago and what I got was two used boxes that both had drawer issues I was told to make one out of the two and that was my new toolbox since the day I got it I ve had nothing but trouble with the drawers The sliders come apart constantly the top drawer came all the way out landed on the floor then it sat on my bench for 8 months before I got a new set of sliders I was told repeatedly will get you another box we ll straighten it out I made my fourth call to Mac tools today in the last couple years and the person who sold it to me just simply lied about it and they seem to be fine with that I m 53 years old I ve been buying tools for my whole life never have I ever been treated this way by any tool company they don t call me they don t send me anything they just said well you must have overloaded it which wasn t even close to being true They just didn t care I don t get it how can you treat a customer this way All I m asking for is what I paid for

Maximiser Tool Box Limited Edition MB1850 RB4 S N261237 3G

This fly by night company wants me to pay to ship a broken socket that they are just going to throw away they won t accept pictures Just another way to discourage warranty claims and waste time waiting on them to send out Replacements after they receive the broken items they will throw away Now I realize why there are no Mac trucks in central Florida that s right there is Snap on Matco you do the math I broke an impact socket without using an impact and they give me the run around This company is on a down hill slide Might as well buyHarbor freight tools at least they are local stand behind their products

Worst tool truck on the road

My Partner has the Maximiser Tool Box this box is massive but it is broken Mac Tools are the pits We have been waiting for nearly 1 year for someone to come and repair it Our Rep is at his wits end trying to get something done for us When the box was bought it was given a lifetime warranty Come on Mac Tools get your act together and make my day

the warranty does not work

I only used mac tools cause it was convenient to have the truck account for a tool I need right then and there but for how much they charge for there awful quality tools is not ok If you need a tool warranty don t worry it will only take a couple weeks if not a month to get it and if you miss 2 payments no matter how much you owe even if you owe 100 bucks they will threaten to take your stuff or make a big deal about it and accuse you of running and hiding from payments Take it easy guys your not snapon not at all I will only go through amazon or snapon from now on I will never ever go through mac the rest of my life and I have spent thousands on that truck and regret every penny ever spent

I bought a Mac Allister MGS 1815-Li

I bought a Mac Allister MGS 1815-Li Garden Pruner Mini Saw and it s the worst thing I ve ever bought No guts always jamming for no reason Almost impossible to get spares for shouldn t be on sale to anyone Cuts through wood like using a butter knife on granite

Reading mac tools is the worst tools

Reading mac tools is the worst tools dealer I ve dealt with got thousands of pounds of tools and now my guns are out of warranty but doesn t work it s an absolute joke Using Zain snap on whose faultless

Worst tool company of the big 3

Worst tool company of the big 3 Our shop has been in business over 20 years and out of those years Mac Tools has only had this route covered for maybe 5-6 years I am probably being generous with that statement We are in a well populated city it is not like we are in the middle of no where so there is no excuse for them not servicing our area Matco and Snap On have consistently had drivers that stop to service us It seems Mac does not care about existing customers and their tool needs Now when we need our Mac tools warrantied we are forced to pay shipping to send them to Mac Part of this lifetime warranty is having the ability to get them replaced free and easily not have to spend our hard earned money to get them replaced We will never spend another dollar on Mac tools

DANGEROUS CHARGE

Charger for drill developed bare wires at both ends after only reasonable usage This is a dangerous fault and should be rectified before a user is seriously injured by an electric shock Dreadful design cheap and nasty