Madcityservers Reviews

One of the best VPS provider I have ever used

Good software patient service affordable price

good services and promos with great

good services and promos with great customer service

It feels good to buy a server for a

It feels good to buy a server for a year and the work order is quickly answered

Outages poor user support data loss

They have frequent unannounced outages which are usually quite short and not a huge issue for me However one was going quite long 1h and was disrupting my service significantly so I reached out to customer support to see what was going on I got very frustrated in the chatbox and told them to get their s together after which the rep closed my thread saying if I disliked their service to find a different provider They then terminated my account meaning I lost access to the host server and its data No response when I pleaded with them via apology emails for a backup copy which they promise 48hr access to for closed accounts Update After posting this review I finally received an email response from them saying they d only return my data if I corrected the review I told them the review was correct but I d be happy to change anything if they could please just release my data They then threatened to sue me for slander if I didn t take it down and ended communication To protect myself and show evidence to any interested 3rd parties I ve linked full transcripts of both email threads with them I d link the original support chat from their site as well but am unable to access it without my account Postimg cc gallery code QNDLp7PUpdate 2024-02-26 replying to Madcity s updated comment where you say I haven t reached out Hi Madcityservers - I have emailed you about my data I can t reply to the ticket on your website since you closed my account I ve also tried reaching out to the service and sales emails on your contact page asking for my data but have been ignored denied respectively It s awkward that you only seem to acknowledge me here on Trustpilot please let me know what official channel we could use if you do truly still have my data and are willing to return it Update 2024-03-01 Radio silence still I m presuming my data is destroyed stolen I kinda hope they carry through with the slander lawsuit threat since it d be interesting to see what a judge thinks of it all

Bad service rude customer service

Bad service all the positive reviews here are because its requested on his website to leave a review Server restart issue without prior notice The owner is rude customer service is pathetic In short you get what you pay for cheap price with cheap customer service Horrible experience Use reputed service provider instead You are dumb you do not know what are you talking about You guys have blocked my account else would have shared the tik number It is not about cpanel etc its about your vps restart issue without prior notification and when reported you insult your costomer by telling them to leave and find other service provide I am sure you very well know what I am talking about you just trying to ignore it

They didnt let me buy

I was trying to register and they said they would let me in because of fake details I then tried signing up again with my real details and even got my friend down the street to try it We both got banned from their service without being given the chance to purchase

This business may be closed do not purchase new services

My server has been offline for a week now with no ability to restart or access my backups No response from every support channel I found There was an alert that the owner was taking medical leave last month so I m concerned about them All their systems are now offline and unattended do not trust their outages page it is probably manually managed so does not reflect current circumstances

this company has shit service

this company has shit service i buy vps and only online for a week i already open many ticket but not a single response