Maersk Reviews

Maersk Delivery is Abysmal

Maersk was the third party company contracted to deliver a washer and dryer ordered from Lowe s We re a family of 6 who has been doing without for a week I received a call from the driver Andre when we were next up for delivery on their route which is not unusual as we live in a rural area without 911 addresses and don t appear on Google Maps GPS services for most things I offered to provide them directions over the phone which were very very simple - a smooth highway one exotic and two right turns The driver did not want this and requested a pin which I sent They asked if a church down the road was near ans I said yes I get a call from the Lowe s delivery coordinator about 10 minutes later asking again for a pin or coordinates which were provided to her as well One and half hours later the Lowe s coordinator calls back to let me know the drivers have refused to deliver per their Supervisor Megan because it would take too long and they spent too much time trying to find the address This is ridiculous The drivers indicated they were out of a city that was on their way back to from where they called me approximately 15 minutes off the highway they had to take to get back Had they reached back iut to me I would have been MORE than happy to meet them and guide them to the address There were multiple ways to solve this very minor issue but they absolutely refused to try with the support of their Supervisor Megan who was apparently quite rude to the Lowe s coordinator who tried desperately to help solve the problem Update October 13th Attempted re-delivery today and this one actually found us then refused to come down our driveway citing the box truck wouldn t fit Every single other delivery company in this area uses rented box trucks UHauls UPS FedEx Best Buy applianvedelivery trucks and have never not once not delivered or not fit What kind of company hires drivers that can t navigate take directions AND refuse to drive Order has been cancelled because this is beyond ridiculous for a professional delivery company

Worst delivery company I have ever

Worst delivery company I have ever dealt with in my human existence I ordered a mirror from Neiman Marcus that I was supposed to receive over a month ago Not only were there terrible logistics on Maersk s end but to top it all off they shattered my mirror I had to reorder the same mirror which was supposed to be delivered between 11am-3pm today I was out of town so my friend kindly enough stayed at my place to await this mirror I called twice throughout the day to ensure this mirror would come because like the first time around I just had a feeling that I wasn t going to receive it I was told that there was a delay with the driver and I was to receive it at 4pm the latest Sure enough 6pm rolls around and I still have no mirror I called again this time outraged at the fact that this company is the most unprofessional one I have come across After sharing my experience with the manager - I was told that I wasn t the only customer that was disappointed that day I told him to spare me the details of their logistics that I don t care about that as a customer should never have to care about that because that s their job to do And the manager told me I know you don t care because you think you re the only person in this world super professional right Do yourself a favor and spare your energy - get another shipper if you have the chance

I ask my supplier please don t use MAERSK

It seems they hate their Customers I want release a Container for a logistic company by email Of course thats an extra fee I mean what Or its free when i register to their website and transfer a dozen of sensitive documents and a waiting time of few days Never again

This company is a nightmare

This company is a nightmare Apparently the corporate office sets up pick up times and then the local office decides they can t pick up the item as scheduled But do they call you Nope I had three different days that they scheduled me for a pick up only to sit around and not have anyone call or show Each time resulted in spending more wasted time trying to find out why they hadn t picked up the item I was finally promised it would be picked up on Friday yes you guessed correctly they didn t pick it up But they finally came on the fourth scheduled day and picked up the item I hope I never have to use this company again

A TV I ordered through Walmart

A TV I ordered through Walmart was supposed to come 4 days ago but there s been no TV and the location on their website hasn t changed in days I called the customer service number and left my number on their automated voicemail No callback in 7 hours and counting Horrible company Why does Walmart deal with them

Beware

Beware Never order from anyone that uses Maersk Driver comes in unmarked white box truck sits in front of house NEVER acknowledges person standing on your porch whom took off of work to accept package for Grand daughter s birthday then drives off when you do not answer his Potential Spam call while you are at work CS insisted he knocked on my door Camera just shows my husband on porch Ridiculously unprofessional which is extremely obvious from their reviews I should have been able to put no stars my Grand daughter agrees as she did NOT receive her present because of this company

Our suppliers send international

Our suppliers send international shipments through Maersk There are always complications with demurrage container delays invoicing issues same day haulage issues system issues The whole group is bureaucratic and difficult to resolve our issues unreliable part of our supply chain and i would not recommend to anyone difficult to book deliveries their delays make it so you have to reschedule last minute but rescheduling last minute is hard because there is a disconnect in the system they need paper trail but their system does not create a trail for customer service to locate our requests redundant system they invoice incorrectly and we get harassed by their finance team who have no idea what has actually happened to the consignment the customer service say that it should be sorted and that we would be credited but the finance team credit and then reinvoice us for it speaking to anyone on the phone is a hassle and things dont get sorted because they say no email trail is an issue but their emails are unresponsive we have been dealing with them for years and they have got alot worse in the past year

Maersk- This is the worst shipping company ever

This is the worst shipping company ever The finance dept has no integrity I paid for services and they marked it as paid and 1 day after they said it wasn t paid although I have the proof of payment And they keep running me around

They provide terrible service

They provide terrible service They do not return emails Their only concern is to get money They deliberately delay the container to get money A sub-zero company