Magazinesdirect Reviews

I wish I had never signed up for a 6

I wish I had never signed up for a 6 issue 1 subscription because they make it almost impossible to cancel You cannot cancel within the account just an 0330 number which is answered fairly quickly but after taking you through security they transfer you to a number where you will wait ALL day All designed to frustrate you to hanging up so they can lock you in and charge you money I will never fall for one of this hassle-free 1 try before you buy type scams again they re just a total scam to get money off people I wasted an entire afternoon on this nosense

Absolutely useless

Absolutely useless Spent long periods on hold hours of trying to get a response got no helpful response no response to email wasted hours of my time and their unhelpful courier lied to so I cancelled my order and won t be renewing my subscription to Computer Active This comes after months of being messed around with my previous subscription when you took my money and again gave me nothing so I missed several issues and it took you months to sort out Avoid like the plague

No welcome gift

They get you to take a subscription on the promise of a welcome gift which never arrives and when you contact them they ignore you and don t respond Terrible customer service

Awful customer service

I ordered a subscription to Living etc for my other half for Christmas and wanted to manage it online agazines Direct still haven t added it to my account despite numerous phone calls and emails and seem more than happy to ignore my requests Be careful if you have a problem with them

Missed issues and 5 days late on

Missed issues and 5 days late on occasions no reply to emails spoke of cancelling no confirmation but is cancelled total lack of customer service

Avoid

I have had a failed delivery problem since November 4 times they have said they have resolved it alleged system issue and said the missing issues will be credited and delivered Every time this has not happened I have given up and asked them for a refund - no hope of getting that though Total rip off Avoid

Had a message from Magazines Direct

Had a message from Magazines Direct asking for more information about my problem after my message sent yesterday so they can hopefully improve their service Now today I read another direct debit taken from a customer without permission Their service is NOT IMPROVING so who is going to sort this terrible and illegal situation out They should be taken to court yet again and Future plc should be reported to the stock exchange

Interesting to read the latest posting Yet Again

Interesting to read the latest posting on peoples experience with Magazines Direct about money being taken from their bank accounts by direct debit without authority My advice is NEVER complete a D D with them as they cannot be trusted and must have a great deal of money in their bank account that does not belong to them Surely they should be investigated and taken to court for these illegal transactions They keep mentioning trying to make improvements in their procedures Just even more spin Avoid them

Appalling customer service

Magazines Direct wrote to me to say my subscription was cancelled as there was an issue with my payment there wasn t then took the DD anyway Now saying they have no record of the DD Umpteen emails later including sending proof of DD situation not resolved and emails not replied to