Magicislands Reviews

Absolutely horrendous service

Absolutely horrendous service DO NOT RENT FROM HERE The people at the counter as well as the ones in the office have zero desire to help you if you need anything

First ever bad review in my life

To begin with the place is not at the airport They will have to pick you up and drive five minutes one way This isn t a big deal but for some reason they aren t clear about it It s a sketchy place but they were nice However it felt like a frat house with all the young people blasting music laughing and yelling over you Didn t bother me too much but did make me nervous When leaving the car everything was fine However it s been a whole month and have not got my deposit back Have recieved my first invoice from the creditcard company and next one will be with 15 credit internet on a amount of 1500 euros So will be interesting to see if I ever see this money again I have contacted and received a Google translated message back that was a bit unclear It says in the same email that they have transferred it back but then ask for IBAN number to transfer the money So it s all just odd So all and all I m usually chill regarding customer service and experiences but have to say this was a terrible experience OVERALL

Criminal deception

We rented a Car from Carjet Magic Island online Picking it up at the Airport our credit card did not Work in Carjet s machine so we paid 1500 for the deposit with EC card On Return the Car was signed off in Order But 5 months later there was No deposit repayment Magic Island says we used the wrong card but they had accepted it Stay far far away from this criminal company

DO NOT USE MAGIC ISLAND car hire

DO NOT USE MAGIC ISLAND car hire I used a HSBC credit card to pay for the deposit 1500 it s been 7 weeks and I have still not received my money back They told me they have tried to refund the deposit but because it s a British bank card they can t do it What a load of toss I have now had to raise a dispute with my bank to get the money back

Really bad company

You need to avoid Magic Islands company at all costs especially if you have a credit card that is not linked to an euro account Instead of blocking the amount of 1500 euros on my credit card during collecting the car they deducted that amount for no reason despite the fact that I had 100 excess insurance The amount of 1500 euros was then returned to my account but thanks to the differences in the Euro CZK exchange rate buying and selling in the final I paid 101 euros more than the agreed price 350 euros instead of 249 euros Yes in thier General Conditions they state that they can block or deduct the deposit from the credit card but these conditions will not be given to you physically when you sign the contract but will be sent to your e-mail When you re standing in line at the counter you naturally don t stop the signing process until you read the terms and conditions in your email In addition the branch in Madeira Island is not at the airport but about 10 km from the airport in Cani o town where their driver will take you So if you don t agree with their General Conditions you have a hard time finding another car rental company nearby I warn other customers avoid this company In Madeira there are many other car rental companies that do not engage in such dishonest behavior

I would never rent a vehicle with this

I would never rent a vehicle with this company The company place hold on 1500 Euros and the next day took the money from the credit car without explanation When questioned by me the representative could not explain how did that happen When I returned vehicle they have confirmed that the vehicle was in proper condition and advised that the amount will be returned immediately I followed up a few days later there was no reply I followed up six days later no reply again I had to contact my bank in order to resolve this situation

Bad company

At arrival the requested vehicle was not available Needed to swap vehicle later got a smaller vehicle to go Deposit is done as invoice and not as credit card reservation Over 14 days car was returned without additional damages After 3 weeks still have the 1500 euros back I send multiple emails because the won t answer you on the phone Be careful

Scammers

They sold us an insurance and at the time that we needed a refund from them they completely disappeared It is impossible to reach out to them