Based on authentic user experiences
londinium
6727 reviews
N/A
6 months ago
Be careful with the return policy
Be careful with the return policy It is against the consumer regulation in the uk that you are not allowing customer to return under certain circumstances
londinium
6727 reviews
N/A
6 months ago
Dear keya Li
Dear keya Li I have noticed you have amended your terms and conditions finally It was shocking when I was about to order some pola skincare from your website and notice you WERE not allowing return if customer had doubt on the product authenticity Unfortunately I cannot attached screenshot here on trustpilot I am more amazed that if package not delivered ie left in the building or given to neighbour will be deemed as customer responsibility in recover the lost package I need to confirm this is not going to happen before my purchase Thank you for taking time in rectify the flaws
Murshida Alom
6727 reviews
N/A
6 months ago
I ordered the foundation but received a
I ordered the foundation but received a mascara
Tiger Lily
6727 reviews
N/A
6 months ago
IRRESPONSIBLE COMPANY
Hi Jaylynn How do you investigate this missing item What card CAN YOU PLEASE EXPLAIN TO US WHY DOES ROYAL MAIL DID NOT REQUEST SIGNATURE UPONRECEIVED OF ITEMS FROM CUSTOMERS WHY DID ROYAL MAIL LEFT THE PARCEL UNATTENDED IN COMMUNAL AREA Did you check the tracking order How many times do you need us to tell you that the parcel was left outside the property in communal area We were not able to track down the item via royal mail because we are not the sender Please refer to magielog website delivery information The parcel needs to be received by the reception or by yourself If the package is successfully signed we will not be responsible for the loss of the package which is caused by customer personal reasons SINCE YOU HAVE FAILED TO REQUEST SIGNATURE UPON RECEIVE OF ITEM YOU ARE NOW RESPONSIBLE FOR LOSS OF PACKAGE
Britney Peng
6727 reviews
N/A
6 months ago
I strongly recommend this shop
Quick delivery and well packaged no complaints here
pansy pan
6727 reviews
N/A
6 months ago
The products are wonderful
I strongly recommend this shop they do dispatch very quickly and I get my order just within 2 days
Alexia Loucas
6727 reviews
N/A
6 months ago
5 stars
The products are wonderful Their costumer service are amazing Highly recommend Definitely will buy things from it again
Olga Demidovits
6727 reviews
N/A
6 months ago
Great customer service
Brilliant service super fast delivery extremely happy thank you
Jana S nchez
6727 reviews
N/A
6 months ago
Fast delivery and great response by the
I actually didn t get the correct item but I m a laid back kinda gal and I don t sweat the small stuff especially working in customer service for large retailers and then one of the biggest UK banks I know how it works But boy was I pleasantly surprised that I received a response to my email in minutes This is crazy fast Customer service agent was apologetic and offered a replacement to send me the correct product and I keep the one that arrived in error I know from experience that this is the first offer or a partial credit refund basically anything but the full refund So I went with the replacement My order got confirmed in minutes after my second email What I m trying to say is you never know how good customer service is until you have a problem This business clearly invests into customer service and cares about the customer experience Thank you Jaylynn for sorting my problem out I hope you ll have a lovely day
R V
6727 reviews
N/A
6 months ago
Arrived within 2 days with standard UK delivery
Fast delivery and great response by the owners when I had a problem they fixed it immediately will buy again for sure