Magikflame Reviews

No Magic with MagikFlame

Bought an Artemis unit 2 years ago 6 months ago the touch screen turns white and doesn t work I went online to chat and Magikflame tech support contacted me They told me that the screen is likely in working order but the programming SD is corrupt or not working They will not repair my SD card but require that I pay 50 for a new one Please keep in mind that I paid 3745 for this premium unit I don t mind paying for parts but 50 for this seems extreme for something you can but at Walmart for 10 If the program is corrupt just provide a website where I can download it Best thing would be to put one in an envelope and send to me and I will send the old one back Being nickel and dimed on a 4k fireplace unit is shocking Magikflame is certainly not premium quality and is not worth the price The holographic image is just OK other units offer just a nice an image for a lot less Also how many years does it take Magikflame to get an Andriod app Kids are writing these today Android has 70 of the world market share of mobile OS might want to get with the times Yes I am being a bit harsh here Considering the price paid vs value I would expect better support on your products It s like charging someone for a screw that falls out It s nothing major just send it to them to keep the customer happy that s called customer service Otherwise use better SD cards or include a spare if this a regular occurrence I have paid the 50 now so I will be sharing this review on every site possible If I deter one person from buying a Magikflame I figure I will have taken my 50 back Buyer beware

MagikFlame Electric Fireplace

It is my practice to leave good reviews when things go well and constructive criticism when they don t I cannot begin to inform you how disappointed we are with this purchase of the MagikFlame Holoflame insert Dragonblaze Electric Fireplace It would be of great length to describe what has transpired in the last two months but I will try to make it less painful for you AND for me Always start with a possitive so I can say that Demitrius is an absolutely wonderful person in their sales dept Keep him it s the only good thing you have going for your company We did not purchase through him but he has been the person trying to help us with this problem who the company has now made unreachable He is 5 stars After that its all downhill I called in to continue our conversation and a rude gentleman asked me why I wanted to talk to him so I told him and then he HUNG up on me The fireplace is extremely misrepresented in the photos Yes there is a beautiful flame and they were very careful in the fine print to tell you to sit close and directly in front of it If you move you will not see the flames because it is back in a hole that looks to be two feet in distance The logs sit up front and the movie screen that loops every three minutes makes the flames look as if they are coming up in the logs but with the position the glass has to be in which is always visible distorts the whole picture The log arrangement is fine but the embers all flash their glow at the same time which is not realistic If this were some 3-400 fireplace you could understand but 3000 So then we tried to reach customer service I called and emailed and could get no response Finally we had to go through sales to be connected to Greta in technical support This woman is perfect for her job because she will never stray from the script she has including talking right through you to finish her script She is as cold as can be and never waivers She very simply insists it s your problem After she tried to aide us through the screen settings she offered to send us new logs because they were making a humming noise and a new movie screen because her adjustments were ineffective I told her that s not the problem and she said that is the only option The mistake we made was sending our fireplace directly to our contractor because it had to be installed into the custom cabinetry so we were outside our warranty time by the time it was turned on in our home The owner has a nice message on the website about appreciating his customers but there is no way to go beyond Greta who is the manager AND she will tell you that nothing gets beyond her She actually told us we could go through sales to reach the manager which only led back to her and she told us she KNEW that would happen I wonder if the owner knows how badly she represents his company or if he cares The reviews are handpicked on their website because if you go to BBB they are terrible This product is so disappointing that we are having to throw it out and start over No we are not monetarily wealthy people but with this company s misrepresentation and disregard for customer service I would rather have no fireplace

I should have read everyone else s

I should have read everyone else s reviews before spending 3 grand They have a great web designer that made the flames look slick and real in reality it s a piece of phony junk I was the sucker born on that day Buyer Beware

I purchased a majikflame insert 4 years

I purchased a majikflame insert 4 years ago It was pricey and I have not found the product to be of good quality In the past 4 years I have had to replace the tv set and a set of logs Now the log set has gone bad again I have been waiting 4 days for customer service to contact me back regarding this latest issue They just take your number and say someone will get back with you Customer service is horrible

Purchased a unit in 2021 and what it

Purchased a unit in 2021 and what it looks like in person vs their website is completely different meaning the website is incredibly misleading As of 1 20 2025 the unit will not power on and after a few calls to tech support I have not received a return call yet At this point I would recommend that if you are considering buying one of these units DO NOT do that Save your money and look at other options there are quite a few out there

Legally Screwed

The Magikflame electric fireplace insert looks fantastic on their website An actual holograph projected on realistic logs We called Magikflame to see where in California we could see their electric fireplace insert in action They have no showrooms except at their factory in Tennessee No problem Greta their sales rep said If you buy one we have a 30 day trial period If you don t like it you can send it back When I specifically asked she informed us that we would have to pay the return shipping cost So feeling safe we bought the insert and excitedly awaited its arrival After setting it up and turning it on my wife said It looks fake I don t like it send it back It really doesn t look like the videos on the website It s not really a holograph It is a video projected on to a piece of glass hanging in front of the log set On top of that the software for the log set was flaky and kept disconnecting from the controller We had to unplug the log set from the wall outlet to regain control So we shipped it back via FedEx for 595 three days after it arrived That hurt But it was even worse The fine print that Greta did not mention states that there is a 20 restocking fee and we must also pay Magikflame s cost to ship the insert to us If we had known that beforehand we never would have bought the insert The total cost with free shipping was 2995 We paid 595 00 to return ship 360 22 Magikflame s shipping and 599 00 restocking fee Our THREE DAY trial cost us 1554 22 They did NOT deduct their 360 22 shipping charge from the 2995 before calculating the restocking fee Yes we got screwed We should have read every little word on their website s fine print before we made our purchase They are covered legally But they should be more upfront about their 30 day trial period and openly volunteer the actual cost to return a product

Excellent customer service

I ordered the Artemis model of Magicflame The mantel fireplace insert and logs were delivered in 3 large boxes that had to be put together This took my husband and myself all day to figure out Would have been so much better if the mantel had been preassembled Once we assembled the fireplace and it was functioning which took some time we have been nothing but pleased The mantel is solid wood and adds a beautiful element to our home Everyone who sees our Artemis fireplace remarks how attractive the flames are surprised the holographic fireplace sounds like a crackling fire and that the flames can be changed We would purchase the fireplace again

it s so beautiful i m so proud of it

Excellent customer service I had a challenge understanding how to turn up the heat on the fireplace So funny since it was a turn of the dial Wonderful experience with the advance team who contacted me Overall it s a wonderful fireplace and I can t believe how close it is to the real thing

Amazing Customer Service Beautiful Fireplace

I had been researching electric fireplaces for months before finally deciding on MagikFlame I m so glad I did From the moment it arrived I could tell this was a premium product The mantel is sturdy and well-crafted and the flame effects are more realistic than I ever imagined I did run into a small issue with setup but the customer support team was absolutely fantastic They were patient and professional and walked me through everything step by step It s rare to find a company that truly stands behind its product but MagikFlame does Now I can enjoy the warmth and beauty of a fireplace without the hassle of maintenance If you re on the fence go for it you won t regret it