Based on authentic user experiences
Omar Khalid Bin Waleed
6731 reviews
N/A
6 months ago
Maison Margiela Customer care
Maison Margiela Customer care department have failed in so many ways If you have any customer care issue with them just expect them to leave you disappointed dissatisfied and completely illogical in their approach to customer care issues I purchased in September 2018 a Margiela black T shirt with a while panel stitched on it and also a pair of black Margiela sliders to match These were purchased from the retailer - Mr Porter However after not much wear and the fact I look after my clothes Both items now have quality issues The white panel on the t shirt is stitched on and now that stitching had come loose on both vertical side it looks a mess It s such a disappointment as in less than two years of ownership of a 160 t shirt it has deteriorated more rapidly than a t shirt from H M The sliders are glued onto the sole and the they are now coming off the sole and I am scared that they will just completely come off Again these are not used as house slippers they are used not very often as they are expensive Ok so that s the issue with the items Where it s been an overwhelmingly let down is the response from Margiela when I called them to report the quality defects They outright just said You didn t buy directly from us so it is not our problem Take it up with the retailer - Mr Porter Margiela are the manufacturer they produced the product and are telling me that a retailer will be able to assess and have more knowledge and experience about their products then them You created the item you would know what went wrong You also should take ownership and rectify the problem and reach a positive outcome for me I even contacted Mr Porter and they have said I fall outside their 6 month warranty period and so they are rejecting my request for a refund or any other type of resolution also for which I will be leaving another first pilot review about them In short Margiela customer care policy is flawed and if you don t buy from they they don t care and the customer care representative even had the audacity to say that there is no point in forwarding the case to her manager as the manager will just reject my case How does that make me feel as a client Disgruntled upset and totally unacceptable I ve never been treated like this by any other luxury fashion house and they have always sorted out the issue and come to a amicable solution But Margiela they have been worse then any other company I have ever dealt with
Kubla Khan
6731 reviews
N/A
6 months ago
Rely of the Brits sense of putting up with crappy goods
They send damgaed goods and when you wish to snd them back no response and I think this is what they want people are too annoyed to send an item back with the you hvaing to bear the cost to an overseas place Its always the last pair so you cant even get it even if you throw money at it Really really awful customer service and condition of goods
Angela Woodlee
6731 reviews
N/A
6 months ago
Worthless customer service
I recently ordered a Replica scented candle as a gift for a friend from Maison Margiela s website The order was fulfilled quickly but the candle never even arrived It was apparently stolen in transit or never even sent The box arrived containing only tissue paper and perfume samples When I contacted customer service via email the customer service rep Hayley claimed the product had left the warehouse in the package and suggested I check with the gift recipient to see if the package had been damaged or tampered with My friend has a doorbell camera so she knows it wasn t tampered with on her doorstep No one in customer service has responded to any of my subsequent emails and there has been ample time to respond 1 week I m especially frustrated because of how they sent it if indeed they actually sent my product via UPS SurePost ensuring I could not file a claim with the shipper I can t file with UPS because the last mile delivery was completed by the USPS I can t file with the USPS because I do not have the original shipping receipt There is effectively no way for them to be held accountable for actually getting their product to the consumer If I ever buy a product from them again it most certainly will not be directly from their website
Marlene
6731 reviews
N/A
6 months ago
Paid over 1400 for my Fragrances
Paid over 1400 for my Fragrances Never received the order The rep Sergio said to file a ups claim which I did Never heard back from him thereafter Sent over 20 emails No reply at all Very disappointed Will be going through my financial institution
Sam
6731 reviews
N/A
6 months ago
Awful customer service
Awful customer service Purchased from the website as a gift for someone and was told that they never received my first order I was told by their representatives to make the purchase again They said the first order charge would drop off my account When following up about the delayed refund they kept blaming it on my bank Turns out the first order DID ship and my friend ended up receiving two of the same item and they did nothing to help me I expect more from a large company like this and I feel scammed
Marina Kapralau
6731 reviews
N/A
6 months ago
Simply awful it s like they operate in Middle Ages
Ugh where do I even begin with this 1 to everything already said This company has no business selling in the States where great customer service is a must Never buying from them again I left an honest review on their website and it was MODERATED
Halley DeAndrade
6731 reviews
N/A
6 months ago
They will over charge what you originally paid for three times the amount
I bought my girlfriend the scent By The Fireplace for our anniversary The total with shipping taxes came to be 77 49 They charged my credit card THREE TIMES That s 234 I called them immediately and waited on hold for twenty minutes and they hung up on me So I had to call again I finally got ahold of someone and they said Oh that s normal blah blah and something about charging an extra dollar but it eventually goes away I was like no sir this company charged my banking account 234 He made no sense and I understood nothing of what he was saying I had to make a dispute through my card company eventually My bank said Yeah no they did charge you three times I don t even care if the scent ends up being nice to my girlfriend I will NEVER shop from this site again Their customer service was no help and they rob you Thank god I have one of the best banking companies they are handling it and issued me the money back Unbelievable
SOFIA NILSSON
6731 reviews
N/A
6 months ago
Just crickets
No one from customer service is responding Awful considering the prices that you pay I have tried emailing them four times over the course of a week and nothing CRICKETSI was never given an invoice packing slip or anything else In my order and I am trying to return it The box was all ripped up inside as well
Kay
6731 reviews
N/A
6 months ago
Sucks clients service
Sucks clients service I ve contacted them about my refund No answer
David
6731 reviews
N/A
6 months ago
Avoid the website at all costs
Avoid the website at all costs I placed an order 9th December and well that is it OK they haven t taken moneyManaged to get two brief replies from customer service after multiple emails basically telling me to go away and when they were ready they might send my order