Makeupgeek Reviews

Sent counterfeit products

Sent counterfeit products and did not respond to contact requesting a return

Worst experience I have ever had

Honestly the most disappointing online shopping experience I have ever had The product itself is great but the customer service at this company leaves A LOT to be desired After fumbling my order I was told by Sandra the COO of the company that I would have to pay an extra fee to receive my order or it would be canceled This news came to me after 2 weeks of waiting for my order to ship out which I understand was due to COVID-19 My gripe is not with the wait time but the lack of customer service In spite of all this I still agreed to pay the extra fee since I wanted my order Four days passed after I agreed to pay the fee and I still did not hear back from their sad excuse for a customer service team further extending the amount of time I had been waiting for my order Throughout the entire lengthy email and phone call process I never once received a SINGLE apology or even acknowledgement of their mistake and my frustration From a COO of a company I would at least expect some basic training in customer relations or even people skills So disappointing

No package came

Was excited to finally test this brand but months past and no order arrived Contacted costumer service and they said it might still arrive and that I should wait The costumer service with this brand is so bad Save you money

Very very bad exp rience

dismal customer service does not respond to multiple emails sent I placed an order on April 22 the package was blocked and then automatically returned to makeupgeek Since then I have had to beat him to get my order refunded it s a joke

It s a scam website

It s a scam website Bought items from them in early December They never shipped them They sent fake tracking information 2 weeks ago that shows items permanently going back and forth in Missouri No one ever responds to customer service inquiries on the site or email Their socials are fake Just trying to get my bank to investigate it as fraud now Feel dumb Please don t fall for this site like I did

Terrible customer service

Terrible customer service no package came only half of the money refunded trying to blame me despite it never came even to my city based on the tracking Service lady is unfriendly and speaks to you like she s doing you a favor by answering After me offering to check if the carrier is missing some contacts in order to do customs clearance she said we can t go and deal with each post office Such a busy people should not have customers Don t buy here They returned me only 43 after I actually paid 89

Fake products

Sent me a very obvious and very low quality fake Huda Beauty palette Smelled terrible and the colour names didn t even match the real thing Ignored me when I queried it

Foolishly bought charlotte tilbury

Foolishly bought charlotte tilbury eyeshadow palette on sale clearly fake and sent from china will never learn AVOID Buy cheap buy twice