Makro Reviews

Poor after sales

Having e mail makro about a faulty fan and received an automated response saying how busy they were 4 days later no contact has been received I would never recommend them for after service

3 weeks waiting time to receive my money back

The first thing that happened is I bought a freezer and expected it to arrive withing 7 days because that was the estimated arrival before buying it But upon asking for shipping code they said there will be a 3 weeks delay So I decided to cancel my order they made it so hard to cancel it because apparently Makro es could not cancel it themselves so you have to talk to the seller directly for them to cancel it When I called the seller they told me that Makro was the one who can cancel it So I called makro again and then makro sent me to the seller again Makro and the seller can t talk to each other to cancel the order So after all the talking I finally was able to cancel the order Now I ask when my money will come back to my account They said 3 weeks I haven t heard of 3 weeks money transfer Dont buy in this site

Washing their hands of undelivered item

Bought an item for a birthday with 3 days margin on delivery date 15 days later it has still not arrived Makro are trying to wash their hands of it saying it is between me and the seller The seller is not helping so I am left feeling pretty annoyed It really pains me to say it but Amazon does not treat people like this Avoid

Open to scammers BEWARE

Very poor customer service I have a problem with a seller and they refuse to get involved and sort them out Therefore you can t trust them as them are open to scammers I will never use them again

Bad customer service sorry that should be NO customer service

Only put one star because I had to to write a review and feel strongly about doing this If I could it would be a minus After receiving a faulty appliance I have received no help whatsoever it returning said item Keep getting a discount code but as I don t intend ever buying from this shambles of a company again not helpful

I bought an outdoor sofa from MAKRO es

I bought an outdoor sofa from MAKRO es marketplace in May This was a L shaped sofa made by Shaf When it arrived all seemed ok however after just 3 months the cushions started to deteriorate and were ripping and splitting just by touching them I started to contact MAKRO in September and the customer service was disgraceful I kept being stalled and stalled I took a video and photos of the damage and stated they were unfit for purpose Eventually they agreed for me to return the cushions for inspection and sent a courier out to collect Two weeks later they are saying that the cushions are not the ones sent with the sofa which they absolutely are How would I obtain cushions that fit perfectly on my sofa from somewhere else They have closed the complaint and I am now left with a sofa with no cushions so it s completely unusable I would not recommend this company at all and have taken legal advice on how to move this forward

Some really good products at unbeatable

Some really good products at unbeatable prices The delivery may be slow however it is a minor detail when you get a good deal

Excellent service

Excellent service quality price and delivery could not have been better Will certainly shop with Makro Marketplace again