Malaysiaairlines Reviews

MH 190 and MH 173 business class seats are an ABSOLUTE FARCE Do not touch with a barge pole

MH 190 and MH 173 business class seats are an absolute farce Do not touch with a barge pole Definitely feel cheated Never again No flat bed No entertainment system Old dated product

Baggage Overcharge Scam

Scammed me of my baggage charge Ticket and print confirmation had 23kg listed and was presented to the check in counter Staff told me to call reservations and charged 280usd This is the worst service I have received from Malaysia Airlines Staff at the counter was very rude Kept telling me that this is not reservations and they can do nothing

Intentionally made sure I missed my flight business class service

I have a business class round the world ticket and the only airline on it that doesn t let me checkin online with this is Malaysia Airlines So I arrive at the airport in time to check in and very much in time to catch my flight Except that there are zero MH staff at the checkin counters as per the board I ran around for 30-60 mins literally I m sweat like a pig trying to find their office whilst on the phone with a actually quite sympathetic agent who eventually asks to speak with the info desk who then agree to call the gate The plane isn t boarding yet The gate supervisor is asked for approval he asks to confirm their checkin desk didn t close early then on that basis declines to issue me a boarding pass so I can try and catch the flight - I was clear I m happy for them not to wait for me Why help a customer who deserves punishment right The plan actually takes off 1 hour later so I surely would have caught the flight This is the intentional part of making me miss my flight An hour later and after dozens of very polite versions of you re lying they finally believe me They work out that when they had changed their checkin desks that day they failed to make sure the airport info boards were updated My sin was to turn up in time at where the airport information boards said I should go to without then finding the desks MH had silently changed to Pretty terrible sin so just as well one of their staff got to punish me for it -- leaving me stranded abroad Proper business service that

Malaysia Airlines have hit rock bottom

Malaysia Airlines were once a good airline in the same category as Singapore Airlines and Cathay Pacific Now they are a shambles totally unreliable poor cabin crew and have a terrible Customer Service I used MAS four times in the last two weeksand I will never use them again Every flight was delayed leaving 35 minutes late was the best they managed the others were around the 58 59 minute mark to avoid paying compensation I guess In truth the delays are longer as they then sit on the tarmac for 30 minutes revving their engines The latest flight caused me to have to run to make my connection at Doha I made it by minutes I should have two hours to make the connection but because they were so late leaving I almost missed the connection which was on the same ticket Not that they cared They didnt offer any help or even tell me what I should do if I got stuck in Doha with no luggage The cabin crew seem reluctant to make any effort during the flight and certain seats are in blind spots to them You have to beg to get any drink at all from them The ground crew are slow beyond belief and never show any urgency or organisation which is the main reason for the delays The flight was supposed to leave at 9pm but people were still trying to get into the gate at 8 40 waiting for their luggage to be scanned I will never use them again I only ended up with them because Qatar used them as a codeshare for the Doha to KL part of the journey and the same coming back Because its a codeshare you cant check in book your seats online They are just awful If you dont mind sitting in the airport for hours or don t have connections to make then they are probably bearable If not avoid at all costs

Heartbroken and Let Down by Malaysian

Heartbroken and Let Down by Malaysian Airlines Malaysian Airlines I never thought I would feel compelled to write such a review but here I am deeply disappointed and heartbroken Once a symbol of excellence in the skies you are now a shadow of what you used to represent After everything the tragedies the heartbreak the unimaginable loss of life I believed you would make every effort to rebuild trust to show your customers that you care Yet here we are and I feel completely let down My husband and I along with our 2-year-old son had planned a Christmas getaway something we rarely get to do after working hard all year It was also a special occasion for us our anniversary trip We booked flights departing on the 25th of December and returning on the 2nd of January Ticket booking reference- 6IKD2M 6JX7EQ We were looking forward to quality family time and creating precious memories Instead what we got was stress frustration and heartbreak We drove all the way from Canberra to the airport only to be told the flight was canceled No prior communication no warning just canceled Even our travel agent who booked the tickets was only notified two hours before the flight Two hours How is that even acceptable We were offered nothing but a hotel stay for the night and rebooked on a flight the next afternoon And all we got was a cold almost robotic Sorry for the inconvenience That s it As if those four words could somehow undo the chaos you caused in our lives Our hotel reservation in Malaysia was canceled without a refund We had to rebook a domestic flight with AirAsia incurring extra fees And worst of all we lost a whole day of our holiday a day we had planned and saved for months in advance One of the most special trips of our lives our Christmas vacation and anniversary celebration was ruined And your response to all of this Sorry for the inconvenience Do you even realize what you took away from us Do you understand the time effort and hard-earned money that people invest in these moments For us this trip wasn t just a vacation it was a chance to make memories as a family memories we can never get back Instead we were left feeling undervalued disrespected and completely powerless I don t understand how a company can treat its customers this way Where is the accountability Where is the proper compensation for the losses we ve suffered because of your poor management How is it that your money the money you save by cutting corners is so much more valuable than ours The money we save through hard work planning and sacrifice to create happy moments in our lives It feels like you see us not as people but as wallets just numbers in your profit margins Malaysian Airlines you need to do better You need to value your customers as human beings and not just as a source of income Empty apologies like sorry for the inconvenience don t cut it when you ve disrupted lives in such a significant way Words are easy but actions are what matter Proper compensation and genuine accountability for situations like this are absolutely necessary I hope no other family has to go through what we did I truly hope you start valuing the people who put their trust in you Because right now it feels like that trust was very very misplaced

HUMILIATING TREATMENT OF DISABLED

HUMILIATING TREATMENT OF DISABLED PASSENGER I have severe walking difficulties which are very obvious At Penang Airport I asked for extra time to board A member of staff said to follow the wheelchair passengers However another member of staff then placed a barrier in front of me to prevent access She then started to admit able-bodied passengers from another queue I asked her 3 times to help me She refused to acknowledge my existence I had to crawl under the barrier to get to another member of staff This was a very public very upsetting act of gratuitous humiliation of an elderly disabled passenger by a member of staff who completely ignored me I should add that this flight was delayed that my connection was missed that I repeatedly had to stand in queues and that the nightmare continued throughout the delayed journey Rather than helping passengers with needs I feel they are trying to discourage us from cluttering up their flights So the constant use of the phrase Malaysian Hospitality felt rather like a slap in the face

No inflight entertainment on business

No inflight entertainment on business class flight from Kuala Lumpur to Delhi Lodged a complaint and received this response Thank you for your response and we sincerely apologize for the frustration and disappointment this situation has caused We value your experience and your feedback which has prompted us to revisit our previous offer in light of your concerns Upon further review we would like to supersede our initial offer of 5 000 Enrich points with an updated offer of 8 000 Enrich points as the final settlement for this matter While we recognize that this process may feel stringent we strive to handle similar incidents consistently across all passengers to ensure fairness and to remain within our policy guidelines We regret that your experience fell short of expectations and we hope this updated offer better demonstrates our commitment to addressing your concerns Kind regards AnnCustomer RelationsAirline BusinessI won t be flying with them again so their offer of Enrich points is useless to me When I explained this they stopped responding Reference RE GTS07587-10 2024 LM - Faulty In-Flight Entertainment IFE ref 00D900i2ac 500GB03x3pUU ref

Fraudulent luggage charges

Before coming to baggage counter I had checked the luggage weight it was 60kgs in total at check-in counter my baggage was showing total of 65 kgs way more than other machine at the airport I hesitated and asked the check-in person to recheck the weight but something was not right I was told to pay for extra weight when all the weight was under required limit though I paid for extra 3kgs with GST for 2 flights I not happy and lodging complaint against it I went to adelaide airport for complaint but there was no one at malaysia counter I spoke to customer service and they asked me to do online complaint I have proof of baggage weight which I rechecked at ADL airport to reconfirm I have been conned in name of extra weight I need appropriate action against the person at BOM airport and refund for unnecessary charges which I should not have paid for in first place

Luggage still missing after 3 days

It has been 72 hours since we arrived on a Malaysia Airlines flight from Phuket to London 1 of our 4 suitcases did not make it to London despite the fact we spent 4 hours in Kuala Lumpur We were assured that the missing bag is at KL however there is still no sign of it and of course no-one at the luggage services at Heathrow Airport is answering the phone I ll avoid this airline next time