Men’s Health Clinic | TRT & ED Treatments | Male Excel
Based on authentic user experiences
Patrick McDonough
6724 reviews
N/A
11 months ago
Product is fine, but horrible service & customer experience
First issue - You are charged different amounts on alternating months, but are never given a receipt for the charges and have no access to billing records explaining the charges (logging into your account, all you get is the ability to change the card on file). I was double billed for almost a full year before I called to ask about all the various charges and quickly figured out they were charging me TWICE for everything. A simple billing receipt with a breakdown of charges, or basic billing records in the online account, would have immediately solved this. What's insane is that after going through all that and getting them to refund 8 months worth extra charges, they CONTINUED to double bill me. Took more phone calls to get another 3 months worth of charges back. Second issue is just an overall lack of service professionalism. In the end, I called to ask to cancel the thyroid meds, since I didn't feel they were beneficial, and were just an extra expense. Support person said this would not be an issue, but a nurse practitioner (Karin) called back shortly after that, and after asking me a couple of brief questions, she then sent me a curt text saying that Male Excel wasn't a good fit for me and cancelled my membership with no other follow up. What??? From customer experience, to level of service, to price, Male Excel is pretty awful. Would not recommend.
Travis Pinto
6724 reviews
N/A
1 year ago
Great customer service related to orders and shipping
I ran into a situation where I paid and submitted my order for medication After not receiving the order or a tracking number after 9-days I called Male Excel I was connected with Chelsea She informed me that because of some pharmacy processing issues the medication still had not shipped This was bad for me I was 4-days away from going on a 2-week vacation in Europe I really didn t want to go 2-weeks without medication I was upset about the situation Chelsea was able to expedite the process and have the medication shipped in time for the vacation For that I m very grateful
Daniel M
6724 reviews
N/A
1 year ago
The Male Excel delivers a treatment
The Male Excel delivers a treatment program and product which works The staff who interact with the Male Excel customers are responsive courteous and quick to answer questions or concerns CMA Brooke the Providers Medical Assistant has been a delight to converse with and responsive to my specific questions and needs I had a minor issue which caused me concerns I reached out to CMA Brooke who was quick to respond and put my mind at ease CMA Brooke collected the documents I had and forwarded them through the appropriate channels for review CMA Brooke also followed up on the status of the review process and continued to answer any and all questions I had Great job
Wesley Wertz
6724 reviews
N/A
1 year ago
Excellent personalized care
The personalized care provided is second to none My physician listened to my symptoms looked at my blood work and talked to me to help determine the best course of treatment She is very attentive to my treatment and keeps tabs on how my symptoms are improving
David A
6724 reviews
N/A
1 year ago
Wish I had done this much sooner
I have been using MaleExcel for my HRT for 6 months now and feel great Dr Atienza took his time for my consolation listen to and answered any questions and explain in simple to understand statements to me my medications and how I would use them His medical assistant Kayla has been very helpful as well with my questions I had about my levels and how to understand them when I had questions about that later I feel so much better I m 56 and felt much older now I feel younger than 56 my confidence is up I had lost interest in doing things I use to do and now are doing those things again My sleep has improved my energy level is up and I m doing much better at work because I can focus and concentrate and absorb more because my brain fog is gone I just wish I had did this much sooner
Michael Jager
6724 reviews
N/A
1 year ago
Kelley Wyant Was amazing
Kelley Wyant Was amazing Answers all questions and concerns and even went above and beyond to suggest better diets and nutritional info as well as online information to study Nice to find someone that genuinely cares about the customer and patients
Brian O Sullivan
6724 reviews
N/A
1 year ago
Just starting with MaleExcel
I have had a wonderful experience so far I just started HRT and hope it will change my life I can t believe I ve waited so long and I hate going to doctors but their system is extremely user friendly It does cost a lot approx 200 bucks a month but if one isn t living life what is the use I hope to start reliving my life in the near future
guy from Wisconsin
6724 reviews
N/A
1 year ago
Prompt reasonable service Excellent medical care
Prompt reasonable service Medically accurate I m a retired MD Dr Figg was excellent- very knowledgeable thorough and caring No extra unnecessary steps like Hone No unnecessary blood work like PSA medical literature is clear that TRT does not cause prostate cancer Male Excel is presumably the best
Jorden Halstead
6724 reviews
N/A
1 year ago
I m one month in
I m one month in and already starting to feel excellent results My provider and her assistant have been phenomenal and their customer service is beyond compare Looking forward to the long term benefits as my team customizes my personal formula
David Sampson
6724 reviews
N/A
1 year ago
The Best TRT company on the market
Right from the beginning these guys were great So customer service oriented and helpful throughout the entire process From the Skype interview to the texting I always felt that I was in great hands Total professionalism and follow up from everyone I simply can t say enough good things As for their product it is top shelf Two weeks into my treatment I saw a difference I am now finishing up my first two months supply and without a doubt I am a new man thanks to these guys