Malixons Reviews

To the Malixons estates agent

To the Malixons Residential Agent Mo Maintenance Operations manager Franca Great talk and excellent professionalism demonstrated by Agent but only until contracts are signed by the tenant What happens to you after this point- no one cares and you get thrown from pillar to post and come to realisation of the below standard service that Malixons provide to tenants I would like to express my disappointment and lost of confidence in Malixons agency following our recent experience as a tenant Or may be the agent think I deserve it because I received universal credit so this is the standard I deserve Tenancy agreement was confirmed 15th of July after full payment completed requested Somehow the tenancy agreement was changed by Malixons to prolong previous tenants stay for another 2 days I was instructed that keys will be left at a nominated place after a deep clean written request following first viewing of the property Maintenance of main door and AC was also requested and fell under the landlords obligations to repair Likewise we were promised it would all be sorted before the move We now realise that the presence AC is just to attract tenant and when you move into the property you realise it didn t work for previous tenant and it will not work for you either It s just there for show When it was time to move in I was suddenly advised to collect the keys from the leaving tenant and that there was an arrangement between Malixons and the leaving tenant to complete a deep clean in return for favors of extended stay of previous tenant by 2 days Upon collection of keys and inspecting the property the utter unprofessionalism negligence of Malixons landlord surfaced I was put in a very difficult position where Malixons caused real grief to the leaving tenant and new tenant It is Malixon s agent lanlord s responsibility to ensure a smooth transition of exchange of keys and the property and appliances and furnitures were in working order The agent kept pushing for contacts to be maintained with the previous tenant which lead to confrontational argument The tenant previous tenant left the outdoor main black bin full of rubbish rain water and flying insects and Malixons expect the new tenant to clean the bin and carry on using This is unacceptable and failed duty of care and meeting obligations Besides we weren t able to move into the property until 1 week after staying with other people due to urgent maintenance required However all concerns were shut down by the agent Once again it falls under the landlords obligations to offer the tenant a decent habitable property where the tenant should at least be able to meet their basic needs and activities of daily living without contemplating whether the maintenance team is going to turn up today tomorrow or when Several different handymen were sent to the rented property over several days by Malixons Maintenance Operations team who remain very inconsiderate with the inconveniency this causes specially when their work is below standard nothing has been fixed to a satisfactory standard so far To date this situation is ongoing We asked who the landlord was Agent said Malixons own the property and Malixons Maintenance Operation manager says landlord is someone else So far the landlord remains unknown My emails don t get replied to at all unlike prior to signing contract I want to change my contact as will be difficult to stay here for 18 months but Malixons say contract cannot be amended to a 6 monthly variable up to 18 months Although agent stated that was possible How misleading from the word go So unprofessional and below standard How acceptable is this

Great team to work with

Great team to work with Very knowledgeable and straight talking Hamzah got the job done quickly and smoothly

Buying a flat

Both Kieran and Hasan were fantastic They were extremely helpful efficient and professional throughout this whole process I cannot recommend Malixons highly enough Absolutely outstanding

Bilal went above and beyond in

Bilal went above and beyond in preparation for our moving day even bringing the keys to my current address Super appreciated

Professional efficient and friendly

I recently rented a property through Malixons and their service was excellent from start to finish Friendly supportive responsive professional and extremely efficient Particular thanks to Mo for his all-round support and patience in answering my numerous questions and to Franca for her excellent care and attention to detail post-move This is how rental agents should be

The best agency ever thanks to a brilliant director

I cannot thank the managing director Kieran enough for all his help with the sale of our flat From day one he was professional and upfront never giving us false hopes or inaccurate information especially after our previous terrible experiences with Barnard Marcus and Winkworth We truly appreciated his realistic approach to the sale price As a smaller agency he gave us 100 dedication We were in contact practically every day for four months via WhatsApp and he supported us through an incredibly challenging process with both solicitors Whenever we felt concerned he was reassuring and he got involved completely with the process Thanks to his excellent communication skills we were able to work together to bring the sale to completion - without the help of the solicitors At the start we received outstanding service from Irina who worked diligently to bring potential buyers through the front door She was smart and communicative with all prospective buyers While we had only a handful of viewings over three months with the previous agencies Malixons arranged visits even before the flat was officially listed Within a week we had an offer We were also fortunate to have excellent photographs taken courtesy of the agency I can t praise them enough We re sad to be saying goodbye

Great experience

Our experience with Malixons was seamless from start to finish As soon as we met Vic we felt a great rapport with him because of his positive attitude professionalism and vast knowledge of the industry We d put our house on the market with other estate agents twice before and got nowhere but Vic was able to find buyers and an acceptable offer within the first month He dealt with all our queries in a very timely manner and was always approachable patient humorous and honest When you are selling a house you have lived in for 40 years it is important to feel you have someone on your side to guide you through the negotiation and process Would recommend Malixons mainly because of Vic in a heartbeat

Worked with Ophelia throughout

Worked with Ophelia throughout the whole of our renting process and she was amazing Answered calls and texts instantly gave quick helpful information and was incredibly friendly and professional One of the best estate agents I ve ever worked with while renting in London No crap they just get on with it and it was fab

Great experience

Vic and his team have been exceptional As a first time buyer things can get stressful really easily A heartfelt thank you for helping and guiding me You made the whole process way more manageable than I expected Thank you for your never ending patience and for keeping on top of communications with all the stakeholders