


Based on authentic user experiences
BadServices
6731 reviews
N/A
5 months ago
Horrible chain of hotels
Horrible chain of hotels- over priced - not cleaned and over priced - customer service is very bad- the company is only interested in money rather than service
Edward Johnson
6731 reviews
N/A
5 months ago
Left a sweatshirt in the room
Left a sweatshirt in the room Brand new and unworn Had to wait two weeks to reply to my email then they wanted to change me 14 to return it The garment was only 11 It doesn t cost 14 to return one light sweatshirt and they should use a cheaper service if it does Needless to say they re now keeping it I m not paying that
Suzanne Costello
6731 reviews
N/A
5 months ago
Booking cancelled at short notice
I ate at Sora their rooftop restaurant last year and the food and service was very good although the view wasn t amazing so I booked it again two months in advance for a special dinner after an event I was holding in the city Less than a week before I was due to arrive I had an email saying sorry we ve taken a booking to privatise the whole restaurant so you can no longer come When I complained all I was offered was a free round of drinks when I next visited Be warned - if you make a booking here it s effectively meaningless as it could be cancelled at a moment s notice if they get a better offer Very disappointing customer service
Charlotte Smith
6731 reviews
N/A
5 months ago
fantastic location service
We booked a great deal on the Jubilee bank holiday Monday 2012 on the Malmaison website for the Manchester hotel that included bed dinner free bottle of wine 2 free drinks - a great package that was completely affordable and a brilliant deal for us We stayed and had a fantastic time - its near to everything in walking distance our room was small but we did book a standard room yet comfortable and very nicely designed and the drinks evening meal we had were fantastic especially the service from the lovely staff Would definitely recommend checking out their deals online
Shabana
6731 reviews
N/A
5 months ago
Excellent Spa Treatment
Excellent Spa Treatment Wanted to thanks Claire at the spa for booking me and my husband a last minute spa treatment Was very professional and called me back straight away after I left a voicemail Want to say a big thanks to Kayleigh and Rachel for doing the treatments They were lovely friendly service Our lunch at the bar was lovely with our yummy mock-tails and all the staff at the restaurant were very good Had a lovely day Thanks
Sarah Whatts
6731 reviews
N/A
5 months ago
Loved my stay
Loved my stay Thanks guys
Astrella Star
6731 reviews
N/A
5 months ago
We stayed here for two nights
We stayed here for two nights The restaurant was amazing The staff are great The room was lovely and clean
Keiren Thornton
6731 reviews
N/A
5 months ago
Christmas dinner dance
Held our annual Christmas dinner dance night 29 11 19 here what a great night Food amazing especially the beef searched chef Paul out just to let him know Attentive staff great music Very reasonably priced Well done Mal Maison
Tony
6731 reviews
N/A
5 months ago
Five star treatment
Spent a very pleasant weekend - great food and wonderful service Thank you
Andy Richardson
6731 reviews
N/A
5 months ago
Just spent the day working with
Just spent the day working with colleagues in Malmaison s Work and Play area in Manchester Great venue really welcomed by the lovely staff Many thanks folks