Malmaison Reviews

Lovely rooms and the service is great

Lovely rooms and the service is great very helpful staff We stayed for 3 nights and enjoyed it well

Malmaison Hotel Newcastle A Hotel Brimming with Festive Cheer

My wife and I have just returned from a three-night Christmas Break at Malmaison Hotel Newcastle Considering our vast experience of spending time in hotels around the World we can honestly state without any hesitation that we consider this hotel and its staff worthy of a Top Ten place We arrived at the hotel on the afternoon of Christmas Eve and we were given a warm welcome by Desk Receptionist Gary From the moment we arrived he was very friendly and engaging He put us at ease our arrival and provided us with all the helpful information we needed After his friendly welcome we quickly realised that were in good hands We could not have asked for a better reception on our arrival Our room was spacious tastefully furnished and provided us with the comforts we needed during our three-night break The provision of a complimentary bottle of champagne and gift bag containing a large scented candle furthered our early impressions of Malmaison s attention to detail and furthering its guests experiences of the hospitality it provides for them All the Malmaison staff we met during our stay were so warm friendly and very engaging They all made us feel special and valued throughout our stay It felt like they had welcomed us into their Malmaison Newcastle family The staff could not have been more pleasant and friendly and with the prospect of being away from our real family members over the Christmas period this warmth and welcome meant a great deal to us They gave the impression that we were considered part of an extended family after a short while which we very much appreciated and were extremely grateful for All the meals we took in the hotel s Chez Mal Restaurant were excellent particularly the Dinners on Christmas Eve Christmas Day and Boxing Day Considering the time of year the choice of fare the quality of the food and the service were all excellent The atmosphere in Chez Mal was Festive and very warm For their dedication to and delivery of excellent customer service special staff commendations go to -Reception GaryChez Mal RestaurantAmy Restaurant SupervisorAran Restaurant SupervisorSophie Restaurant SupervisorTessie Table staffReece Table staffWan Table staffThese staff members are key to the delivery of the Malmaison ethos and as such should rightfully be considered as valued assets to the Brand Their unstinting efforts in making our stay at the hotel such a warm and enjoyable experience are unsurpassed and we salute you for your dedication to your respective duties After our recent experience as guests at the hotel it has impressed upon us that Malmaison is a hotel company that recognises the fundamental importance of investing in its staff s development in providing excellent hospitality and the attendant values of providing excellent customer service Well done to all the staff concerned We will return Michael and Maureen Marsden

Josh at Malmaison Leeds was fantastic

Great location and service superb Josh C was very helpful

Loved the hotel in Newcastle

Loved the hotel in Newcastle Staff were amazing Rooms very clean and tidy The location is the best thing about this hotel

Highly recommended

The room was amazing and the staff were excellent and really attentive Highly recommended

Excellent staff at Malmaison Liverpool

Both Cristina and Sean at the Malmaison Liverpool were excellent fantastic service friendly chatty nothing was too much trouble- excellent customer service lovely atmosphere spotlessly clean Both of these members of staff deserve recognition for their excellent customer service food amazing definitely be visiting again thank you

Lovely hotel Excellent service

Stayed at Malmaison London in the City for 1 night Friendly staff great service Rooms are superb

Currently at your Oxford hotel

Currently at your Oxford hotel Incredible service in the bar the cocktails are perfectly made exceptional service and would highly recommend Perfect evening