Manet Travel eSIM - Simple and affordable mobile connectivity
Based on authentic user experiences
Nanakdeep
6737 reviews
N/A
9 months ago
Fraud charge
Could Not activate - no use at all
guillermo
6737 reviews
N/A
9 months ago
Purchased a esim card for my upcoming
11 June 2024 Got a reply from Manet Travel today the reply oozes with sheer arrogance and displays a striking absence of empathy Their priority appears to be preserving their reputation rather than genuinely aiding in resolving my concern Hi Thank you for the additional information I confirm you that after asking for the umpteenth manual search in our account without precise data we found a purchase made by the email address dredges hashtag 0micloud com which should be the one you are referring to Please see the attached screenshots of both the incomplete and the succeeded payment to confirm all the details we have on the matter With that being said I ve been informed that you wrote an untruthful review of us on Trustpilot and I honestly don t understand why I was trying to help you since the beginning and you decided to accuse us of fraud without even having used our services as you keep claiming If someone had cloned your card or used it without you being aware and bought something on nike com you would certainly not review Nike for what happened Anyway from our point of view there is a regular purchase that passed the security checks associated with an international standard such as the 3DS Apart from the email that was entered we cannot know who made this purchase but someone confirmed it via 3DS and we are not responsible for it The eSIM associated to this purchase is the ICCID 89852350923510134528 which was installed and partially used For this reason the service provider of this eSIM is not granting us any full refund and we cannot be the ones who lose out for something that doesn t depend on us Given that you decided to defame us we will not spend any more time on this issue you can manage this situation with your bank Regards --Michele GiordanoCustomer Support7 June 2024 I discovered a fraudulent charge by this company on my card They tell me that the transaction was not successful but my bank tells me that they have already taken the money
Andr
6737 reviews
N/A
9 months ago
Does not work
Purchased a esim card for my upcoming japan trip went to install it and an error ocurred tried again and it said the esim has been installed somewhere else Contacted the company on facebook and was told to open a support ticket which is the same as sending an email Sent the email and 24H later still no response from them Beware of these scammers Will contact my bank and report the transaction as fraud and ask for a replacement card as this card seem to be compromised already these scammers have my info Will for sure spread the word everywhere Company seem to be italy based so yeah that just confirms its a scam EDIT Well the response given by whoever manages their trustpilot account was useless Thats the exact same email i opened a support ticket and still no response after more than a day Now they want me to send another email WHAT A JOKE DONT FALL IN THIS SCAM Update Company has 0 will to fix this issue Instead of solving my problem they tried to flag my review trustpilot found nothing wrong then claimed that i didnt made an order i had to provide trustpilot with my order info in order to let this review posted on the site In under no circunstances use MANET TRAVEL OR MANET MOBILE Its been more than a week and the only effort from their part was to force remove this review In fact here is my order info Receipt 1945-9906 im not hiding anything this company is simply stealing money and hoping you dont fill a fraud report with your bank Stay away
Daphne de Vries
6737 reviews
N/A
9 months ago
After scanning the QR code
Does not work 4 days email conversation with first level support But no solutions to get connected
Wybe Johan Zadel
6737 reviews
N/A
9 months ago
E-sim didn t work
After scanning the QR code it seemed as an added sim but it did not work Reusing the QR code did not work either as it said it was being used already
Phuong Linh Nguyen
6737 reviews
N/A
9 months ago
Esim doesn t work says it s expired
Esim doesn t work says it s expired customer service doesn t reply for days we are in Bali without internet service
Richard Fercho
6737 reviews
N/A
9 months ago
Support Lacking and Glitchy
Esim spontaneously stopped working over a weekend after a few days of light use No weekend support available so ended up having to purchase another esim from a more reputable provider
Brenda Meijer
6737 reviews
N/A
9 months ago
Not werking and no respons
We bought a esim and i still have no internet connection and the service from manet if you ask a question is zero I need it for holiday i should think they woud respons quicker Never ever again Manet e-sim
Apex JMC
6737 reviews
N/A
9 months ago
Don t use this company
Don t use this company Esim does not work is running on the phone but doesn t have any data connection When I contacted the support eMail I got a response that my mail address is on a blacklist of the company When I contacted the support with an other mail address they simply doesn t response So don t do this Go to the corner in Thailand pay a little more and just be happy
Drae
6737 reviews
N/A
9 months ago
Absolutely no signal
Absolutely no signal loading time is endless Absolutely useless Customer support is non existent took 4 days fir them to get back to me and did not resolve a thing Worst esim service ever