Mantic Games - Fantasy and Sci-Fi Wargames and Boards Games
Based on authentic user experiences
Campaign Creator
6730 reviews
N/A
10 months ago
Unapologetic uncaring company
12th May 2023 - Order raised but account not created as requested so loyalty points on my first order not credited 14th May 2023 - I emailed asking to have points allocated to my account 17th May 2023 - they emailed me to say they have refused to allocate points 19th May 2023 - Order delivered incomplete I requested missing parts photos and contents list provided 23rd May 2023 - Sent more photos of delivery box showing it was absolutely full to the brim and nothing extra could be fitted into it my guess is that s why I didn t get everything I emailed saying I had planned to raise a new order for over 100 based on the quality of the items received but have now decided not to owing to their post-sales service 24th May 2023 - They replied promising items will be dispatched urgently but Customer Care had experienced a lot of customer complaints that they were working through - I wasn t surprised given the mistake in my order I was sarcastic and cynical in my reply pointing out that until I mentioned a large order I had been wholly ignored items hadn t been sent and they patently didn t care The reply received stated that they had never refused to award the loyalty points I ve sent them their email refusing to allocate the points from my order to my account - no reply Not holding my breath for my missing parts that I ve paid for Shame because I really liked the five terrain crates I bought and was going to order another five What I ll do is wait for a tradeshow convention or see the items in a shop and buy them I can open the boxes and check the contents as it appears they don t always have everything inside them Some people may have an excellent experience of online purchases from Mantic Games - mine has not been 18 7 2024 - As an update - many weeks after all of this the missing items have turned up in a box No apology not even a compliments slip At least I received my items eventually but I doubt I would have if I hadn t posted this on here
Adam
6730 reviews
N/A
10 months ago
Waited 4 days to tell me my item wasn t stocked
I placed an order that cost 75 and paid for it They waited 4 days to inform me that the item I wanted wasn t in stock How did they do this By sending me an email saying they ve refunded my order I had to go to the website and check to see that the item I wanted was now listed as out of stock This is not ok I should be told why my order is cancelled I should not be allowed to purchase an item that is out of stock and their website should be kept up to date at all times
Mahjong Man
6730 reviews
N/A
10 months ago
Worst customer service
Worst customer service They re wasting my time and holding my money hostage Not my fault you don t put on your f king website that your out of stock of a product Now I cant get my money back and goodness knows of and when I ll ever get my s t
Panzer
6730 reviews
N/A
10 months ago
Terrible company
Terrible company terrible service and terrible people 5 years to payback 800 order they screwed up They charged me twenty dollars to transfer me my money that they owed me and promised I would not be charged They are cheap in everything they do including their customer service Lots of Sorry but short on action to fix issues Then they offer insulting courses of action - they benefit from - not the customer These guys are Klowns to be avoided Go to Games Workshop or Warlord - not these guys Better still find an Independent Company to buy from 5 Transactions with these guys - three were bad NEVER AGAIN
Ichabod
6730 reviews
N/A
10 months ago
Worst miniatures Ever
Thought I d try a new company product but upon putting some of their figures together was hugely disappointed Terrible moulds with ill fitting parts that are a nightmare to glue To be honest these are the worst figures I ve ever had and it s put me off the whole Kings of War platform I ll take the loss and consign all to eBay Never again
Miguel Artiach
6730 reviews
N/A
10 months ago
CERO EMPATHY
I am getting 50 of extra costs with no advance notification nor agreement from Mantic nor the currier and all i get from Mantic is a copy paste answer of some information i should have readed in their web Zero help empathy nor assistance Pity the product is good But their customer care is horrible Never doing business with them ever
James L
6730 reviews
N/A
10 months ago
In stock or not free postage or not
Ordered 400ml Army Painter uniform grey primer also using the FREE23 free postage subscriber code Had email today saying being refunded out of stock Checked website today primer in stock but note on page to say not included in free postage offer- would be sent by courier Not very happy used Mantic plenty in the past won t be using again
Christian
6730 reviews
N/A
10 months ago
DO NOT order from this company
DO NOT order from this company buy from anywhere else resellers etc because 1 you will get service possibly even next day 2 pay less 3 they might even answer your questions Waited 2 weeks for an order for a message to say out of stock I can track my pizza order start to finish but this will get lost in a black hole of terrible customer service the games are good but this level of service insult to the player base is criminal genuinely do NOT order from them direct lets see how long my refund takes
Steve
6730 reviews
N/A
10 months ago
Good service good prices
Ordered a couple of starter sets for their Kings of War game Value for money was very good and it was delivered within the couple of days specified The boxes were very well packed Excellent
Andy Hawley
6730 reviews
N/A
10 months ago
Excellent company to deal with
Excellent company to deal with Everything dispatched quickly and efficiently and the customer service team are great especially Elvis