Manxtelecom Reviews

Consistently poor

Been having issues with our internet dropping out for the last several months but have been putting up with making the best of it rather than deal with Manx Telecom s horrible customer dis service Eventually it got to the point where the internet was dropping out every couple of minutes and was virtually unusable so called MT and reported the fault Manx Telecom advised that an engineer would attend within the next five working days and that we would be contacted with a date time Of course this was not done and an engineer turned up in the middle of the working day with no prior notice no change to make alternate arrangements with my workplace and no opportunity to make sure the socket etc was easily accessible for the engineer Manx Telecom provides a substandard and overpriced service does not rectify their mistakes in a timely fashion and is disorganised and chaotic in their approach to visits to customer properties

Fraud

Phone numbers belonging to Manx telecom are used in SMS Spoofing

The worst Internet provider I ve ever

The worst Internet provider I ve ever seen in the world just applied for wifi been told I have to wait for 2 months for a connection and engineer to attend ridiculous

So poor

So poor phoned customer service and then they never got back to me They must have a policy of burying head and hope you go away Poor network poor customer service

Terrible service

My old router from MT packed in after 5 years so paid for a new one full price in cash from them Next month or two later I get charged an extra 100 on top of my current bill Went in and explained I paid cash they said they would refund me it s been a week now so sat in here waiting for service to double check I am actually getting refunded Been number one in the line for 20 minutes now Not exactly busy Had multiple people walk past and knowone has asked if I am waiting on this sofa Wasted a lunch break here Back to work I go

Very poor

Unfortunately Manx Telecon couldn t organise the proverbial drinks party in a brewery There have been problems with a large number of Manx net email accounts recently only a small number according to MT they think residents on our small island are stupid and don t talk to each other and MT s ineptitude at fixing it knows no bounds Phoning their helpdesk incurs a long wait despite being constantly told your call is important to us and when you do get through I suspect they have co-opted everyone including the office cleaner on to the helpdesk At best they are pleasant try to be very helpful but can t at worst they are belligerent obtuse unhelpful and blame everyone else including Microsoft and AT Mail Promised return phone calls don t materialise complaints aren t responded to and it is quite clear they are out of their depth All this at high prices compared to UK adjacent island operators

Bought a new phone on contract from MT

Bought a new phone on contract from MT Manx net emails didn t sync Neither the online help nor tech bench in shop could help They said it couldn t very done even though all old emails were still on the Web server Only suggestion was to forward them to myself However Island IT showed me the correct email sync settings and everything downloaded fine I wonder if MT will reimburse me for the Island IT cost

rip off manx telecom

staying on the island for a few months so decided to get a local sim reccommended by them a 20 pay as you go a total rip off if I call a land line its 63p per minute Anyway 10 days later still have either no service or a 1 bar signal at best Have had numerous conversations with them but you are just banging your head against a brick war I have questioned an amount of texts charged for but thought was in allowance as i also have my roaming off so how am i getting billed for these its a joke Whats app and email is the only option unfortunately stay well clear

If I could give Manx Telecom s customer service 0 stars I would

Manx Telecom s customer service is non existent I ordered a new phone and contract nearly 2 weeks ago - no it is NOT an Iphone 14 - since then I have rung 3 times and emailed 3 times to the customer services team who don t seem particularly interested in helping to find out the status of my order as it said on the website next day delivery I have heard from NOBODY I am really getting angry now and will be going into the shop this week to let me know this You can not run a business and ignore your customers Manx Telecom And I do not want to hear how busy you are We are all busy