Based on authentic user experiences
justin doyle
6729 reviews
N/A
10 months ago
1st time is the LAST time
I am a first time customer with Marais I recently ordered a pair of boots which arrived albeit with the usual TNT stuff around They were on sale On trying them on they were far too narrow and contacted Marais for a refund The first few emails bounced back I phoned and was asked to complete the online form and stated there would be a delay in responding as they were so busy The form would not submit I called again and received a different email address I emailed requesting the return refund but was met with the terms conditions that only an exchange or credit was available to me I informed them of their responsibility under ACCC ACL which they completely ignored and refused to respond in amy way bar exchange or return The fact that they just ignore the law just exposes them as a business that warrants negative exposure and my intention is to file formal complaints with every government authority available Finally thanks to Marais for the crap first time purchase experience as shows why so many Australian consumers shop overseas rather than support businesses that flout their responsibilities
Grace
6729 reviews
N/A
10 months ago
Extremely disappointed faulty shoes and no response
I am extremely disappointed with my recent purchase from Marais Australia I received a pair of shoes that were in unacceptable condition The leather was worn the color had come off in several places and to make matters worse upon further inspection I found a dead fly inside one of the shoes and more worn leather under the laces I reached out to Marais Australia immediately requesting a replacement pair but have yet to receive any response This level of quality control and customer service is truly unacceptable for a brand of this stature I expected much better from Marais Australia and am deeply frustrated by this experience Where is their quality control and customer service Buyers beware
Aleko
6729 reviews
N/A
10 months ago
GIVENCHY sneakers faulty GIVENCHY and MARAIS are no longer in a relationship for products
GIVENCHY sneakers were faulty within 6 months MARAIS said to pay for fix I contacted GIVENCHY they said warranty fix and no chargers GIVENCHY and MARAIS no longer have a relationship for fix or sales Forwarded email to MARAIS still want me to pay for fixMy emails are now being forwarded to ACCC and local news reporter
Toni
6729 reviews
N/A
10 months ago
Marais is fraudulent and deceitful
Marais is a fraudulent and deceitful company I purchased an expensive jacket and when I tried it on at home found it was too big after being assured by staff it wasn t and the fabric quality was unacceptable I had to wait weeks for a reply from customer service which indicated I had complained about the price and therefore nothing could be done about it This was a total misrepresentation of the issue I am left with a garment that I can t wear No customer care at all I have lodged a complaint with the Consumer Protection Authority
dean king
6729 reviews
N/A
10 months ago
Do not buy from this company
Do not buy from this companyThey did not fulfill my order and are now trying to dispute that I received itPlease do not buy from here
Marcel Denschel
6729 reviews
N/A
10 months ago
Premium service for premium products
I ordered multiple times now with Marais and their service is as premium as their products The overnight express shipping is a real treat between Melbourne and Sydney Very happy customer