Marbellaclo Reviews

Purchased a handbag and NEVER RECEIVED

Purchased a handbag and NEVER RECEIVED IT The worst part is that it said my package was delivered then I look at the tracking label and it is hundreds of miles away in NJ Then just disappeared Be aware if you are buying from here I also reached out to customer service for a refund and have yet to hear back This was the only site I could find where my review will not be deleted I hope this helps others not get scammed like I did

Horrible horrible customer service

Horrible horrible customer service I placed an order on October 11 and immediately emailed customer service to cancel the order because I mistakenly thought I was ordering a vegan product and was not I was well within the 24 hour cancellation policy as stated on website MY ORDER WAS NOT CANCELLED OR REFUNDED I then emailed again the next day still within the required 24 hour cancellation period per company policy I received an auto reply but my order wasn t cancelled Over the next several days I emailed customer service multiple times and when a live person finally responded I was told my order couldn t be cancelled b c it had already shipped The order never should have been shipped in the first place because I cancelled in the appropriate time frame and have my original email as proof Since then I have again reached out to customer service a few more times No response Now on October 29 I have neither a refund nor the bag I ordered I m furious because this item s such bad service and taking an inordinate amount of my time to try to rectify Will someone please help me

Never received my order

11 4 24 Update Marbella still hasn t reached out to me nor have they responded to the last email I sent after reading the below apology They apologized for not providing the level of service that I expected but they fail to uphold any standard of customer service that reflects their company s values They were able to respond to this post within HOURS but fail to reach out to me directly to resolve this matter I m sure they ll once again respond to this post within hours to clear up any misconceptions I am simply asking for a refund and an email that states when I can expect to receive it Order 11924 I ve contacted Marbella 4 times regarding my order and only received a response once from my initial communication The tracking link provided does not update and gives the same message since Oct 16 I called the facility where the package is supposed to be and they do not have it It is obvious that they do not provide nor value providing satisfactory customer service as they refuse to respond to their customers I requested a full refund of my purchase as I know I will not receive my items and I am beyond disappointed with the level of service Marbella provides I have yet to hear back

Horrible products

Horrible products Looks nothing like the photos nor is as described Cheap crap Zero refund policy- makes sense do not purchase

SCAM

SCAM I never received the items I purchased Just the item I got free with purchase I contacted customer service for tracking on the other items and was told they couldn t provide it but that I would receive the items soon Now the website says they re having a closing store sale Absolute scam - DO NOT BUY FROM THIS STORE

THIS PLACE IS A SCAM

THIS PLACE IS A SCAM I have been waiting for almost a month for an order that has supposably been on its way this entire time It has not moved from Illinois for almost a month They will not provide me with any shipping information and they will not answer any of my emails I should have done my research before trusting yet another Instagram ad These people purposely turn their social media comments off Who knows what kind of sick scam these people pull Stay away from these scammers

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY The bag that I received is not AT ALL the bag that was marketed on their website and Instagram The color is completely different - I ordered the Matilda Suede bag in the brown and the purse that I received is a orangish red bag I kindly reached out to them explaining the issue and attached a picture of the bag that I received and asked since this falls under material imperfection of their 30 day warranty if I could ship it back and get refunded I ve been in communication with them for weeks now trying to get a refund and they are not helping at all They just keep saying there s nothing they can do and they can t refund me if I ship the purse back Horrible customer service and false advertising DO NOT BUY

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY No returns and no customer service Bag was nothing like pictured on website and had such a bad odor The bag wasn t worth 5 BUYER BEWARE