


Based on authentic user experiences
Bitanonymous
6727 reviews
N/A
1 year ago
Unresponsive Customer Service Delays
The store gets 5 stars I love their products and I m always happy with the service I receive in store However when I ordered an item with express next day shipping the company sat on my order for a day I followed the next morning to say hi would you please update me on my shipment No response I wrote again the next day and asked for an update I received a response some time later that said oh yeah we ve sent it out which wasn t true They d created a UPS label which indicated that the item would arrive 5 days after the order was placed I asked if they would please do me the courtesy of refunding the item as it was purchased for a vacation They told me that they couldn t do that because it was already sent out untrue only the label was created Their response But you can send it back to us after it arrives Well the problem isn t the I don t want it The problem is that I don t want it 5 days late after I ve left town for vacation I followed up to show them that the item hadn t been sent out for delivery sending a screen capture from the UPS tracking site I reiterated the I would like this item canceled and refunded as it would arrive too late and it s not too late to cancel No response Why should I pay an additional 25 for overnight shipping on an item that s 88 just to have it arrive so late If Marine Layer is too small to handle logistics for overnight shipping they shouldn t offer it on their website
Kiera Abbamonte
6727 reviews
N/A
1 year ago
My Marine Layer experience in a
My Marine Layer experience in a nutshell shady unprofessional unresponsive I won t be giving this company another dime and neither should you I ordered a few items one of which was too small When I contacted them about returning it they lied about the item being marked final sale even after I sent them screenshots of their own website where it said nothing about final sale on the product page the cart or during the checkout process the product page literally says free returns right on it Phone customer service is nonexistent I went back and forth with someone over email who was rude unapologetic and shady as hell After a few emails they literally ghosted me 10 days later and I m still trying to track down my money
Hayley Cuccinello
6727 reviews
N/A
1 year ago
Customer service nonexistent online and IRL
The recycling program is less eco-friendly now they have to ship an envelope to you and you have to send it back and requires you to pay 20 for an envelope to get 40 back Customer service doesn t reply via email or phone Top it off the salespeople are unhelpful and have no interest in actually serving customers What gives
A Sofia H Costa
6727 reviews
N/A
1 year ago
re-spun is a ripoff
I ordered an item online and paid for it with my Re-Spun Take Back Bag reward The item did not fit as expected so I returned it I was then told that I would not receive a refund or store credit effectively losing the 40 reward even though I wanted to make another purchase This is unfair especially considering the amount of clothes I donated to Re-Spun I ll be sure never to purchase from them again
JM
6727 reviews
N/A
1 year ago
Poor customer service Re-Spun sucks
Hey Marine Layer I should have read these negative reviews earlier Sucks that others have had the same crappy customer service experience with you Not only does ML never answer their customer service phone line they are not helpful via email AND have the rudest staff at their Berkeley store The new Re-Spun program is deceiving You buy a 22 bag 20 plus shipping in order to get a 40 discount If you re unhappy with the item you purchase with that 40 or the item doesn t fit you re out of luck you ve just lost your money You won t get that credit back so that s money down the drain How inflexible and ridiculous is that The sales associate in store didn t even offer me any alternatives before telling me that my 40 credit had been lost I used to love Marine Layer s Re-Spun donation program until it became a scam After years of purchases Marine Layer has lost a loyal customer and doesn t even care
Kia Schluetz
6727 reviews
N/A
1 year ago
Don t Give Low Effort Your Money
They delete negative reviews and use mixed fabric types in a single garment that you can t clean Oh and if you happen to have thighs of any actual size they have a pair of crappy loose sweatpants you can buy lol
Travis
6727 reviews
N/A
1 year ago
Love and trust them
Probably my favorite clothing store all around
Carly
6727 reviews
N/A
1 year ago
I love the store
I love the store They make returns super easy and always free no questions asked
Will Gan
6727 reviews
N/A
1 year ago
Amazing Customer Service
Clothing aside Marine Layer has some of the best customer service in the game Love this brand