Marinelayer Reviews

My Marine Layer experience in a

My Marine Layer experience in a nutshell shady unprofessional unresponsive I won t be giving this company another dime and neither should you I ordered a few items one of which was too small When I contacted them about returning it they lied about the item being marked final sale even after I sent them screenshots of their own website where it said nothing about final sale on the product page the cart or during the checkout process the product page literally says free returns right on it Phone customer service is nonexistent I went back and forth with someone over email who was rude unapologetic and shady as hell After a few emails they literally ghosted me 10 days later and I m still trying to track down my money

Customer service nonexistent online and IRL

The recycling program is less eco-friendly now they have to ship an envelope to you and you have to send it back and requires you to pay 20 for an envelope to get 40 back Customer service doesn t reply via email or phone Top it off the salespeople are unhelpful and have no interest in actually serving customers What gives

re-spun is a ripoff

I ordered an item online and paid for it with my Re-Spun Take Back Bag reward The item did not fit as expected so I returned it I was then told that I would not receive a refund or store credit effectively losing the 40 reward even though I wanted to make another purchase This is unfair especially considering the amount of clothes I donated to Re-Spun I ll be sure never to purchase from them again

Poor customer service Re-Spun sucks

Hey Marine Layer I should have read these negative reviews earlier Sucks that others have had the same crappy customer service experience with you Not only does ML never answer their customer service phone line they are not helpful via email AND have the rudest staff at their Berkeley store The new Re-Spun program is deceiving You buy a 22 bag 20 plus shipping in order to get a 40 discount If you re unhappy with the item you purchase with that 40 or the item doesn t fit you re out of luck you ve just lost your money You won t get that credit back so that s money down the drain How inflexible and ridiculous is that The sales associate in store didn t even offer me any alternatives before telling me that my 40 credit had been lost I used to love Marine Layer s Re-Spun donation program until it became a scam After years of purchases Marine Layer has lost a loyal customer and doesn t even care

Don t Give Low Effort Your Money

They delete negative reviews and use mixed fabric types in a single garment that you can t clean Oh and if you happen to have thighs of any actual size they have a pair of crappy loose sweatpants you can buy lol

Love and trust them

Probably my favorite clothing store all around

I love the store

I love the store They make returns super easy and always free no questions asked

Amazing Customer Service

Clothing aside Marine Layer has some of the best customer service in the game Love this brand