Marriottbonvoy Reviews

No complimentary water slow staff

Been stayin with them for many years they re not joking when they say they want to reduce energy and water consumption got in late at 1am after a long flight and asked if there was complimentary water in the room and there is not any basic nessecities Niagara Ontario like it s 60 cents for a litre or water ffs don t have your guests forced to go out in the cold winter to get water from an overpriced gas station with no price tags hotel is crap way better alternatives anyways in the area Also when we went to bed the tv turned on automatically 1 hour later with the volume blasted saying welcome with our name on the tv almost like the employees were screwing off in the back or something and forgot to set up our welcome tv from their front desk so they decided to just do it later when we were sleeping lol hands down worst hotel experience yet

Bonvoy too lazy to track your stays

I have been staying at various Marriott properties over the past several years I thought - naively - that this allegedly astute group was tracking my stays when I gave my Bonvoy number Probably 21 nights I now find that they have registered just one on these nights ONE They are either too lazy or lack the systems to track stays Put Bonvoy in the Bonfire

Continuing failure of support or performance

Bonvoy elite status is a total joke The word upgrade has NOT even been mentioned let alone provided in the 30 nights I have stayed at various Marriott-branded properties in 2024 It is also a complete waste of time to place preferences in your profile because they are NEVER referred to when checking in certainly NOT honored in room placement It is also a continuing FIGHT with Marriott to get the correct point totals credited to your account contacts to the Bonvoy customer service site are frequently simply ignored Still waiting for a reply to an inquiry sent 2 months ago Marriott has totally collapsed in providing customer service to support the Bonvoy program hotel employees know little-to-nothing about the program itself We have also received WILDLY incorrect information about point earnings in emails from Bonvoy employees themselves Bonvoy is a big black eye for Marriott compared to Hyatt or Hilton which are not perfect but certainly light years better than Marriott

Took money for the stay twice

Took the precharge when we checked in Now telling us it has been refunded while we never received anything Having seen the different reviews around here I definitely know they do not respect their clients So in short they scammed us by making us paying twice the amount of money it shoudl have cost are lying about the said initiated refund and are pretty unresponsive anyway when contacting them Stay away

Dishonourable

They will not honour the points for a stay in New York because someone else booked the hotel for us and because the hotel put only my husband s name on the hotel invoice Even though I gave my membership card at time of check in and have provided my credit card bill with my name and address on it to prove that I paid the bill Disgraceful and dishonourable for such a world renowned company Will avoid if possible in future Hilton honours rewards have been much easier to deal with

Marriott Bonvoy as a loyalty program is a failure

Marriott Bonvoy as a loyalty program is a complete failure After spending 116 nights in Marriott properties in 2024 and spending nearly 100K only 10K was deemed Qualifying spend in Marriott Hotels I was not elevated to their Ambassador level Additionally as Titanium member I only received 2 upgraded rooms in 2024 and only received my free breakfast while traveling outside the US I m sure manny of you are thinking this is a first world issue but I would rebut that if this is how one of their higher spending loyal customers is being treated how are the Silver and Gold tier customers being treated The only tangible benefit I get is the often insincere Thank you for being a Titanium member Hilton and Hyatt make their members actually fell like they get some rewards I m typically upgraded at both companies properties

Unfair High handed

I would rate zero if i could I recently discovered stays in several hotels not updated in my account Hence the points night stay were not counted However Bonvoy has refused to reinstate them citing their policy that any stay more than 12 months ago could not be counted This is despite me booking the stay through Bonvoy site with my Bonvoy number and the local hotels apologising that it was their oversight in failing to update the system I accept the policy if I failed to provide my Bonvoy number and then claimed them more than 12 months later However it was not the case and clearly the failing of Bonvoy and the said hotels This is unfair high handed and unprofessional on the part of Marriott

I recently tried to use my points for

I recently tried to use my points for an airline ticket to Spain First the system wouldn t let me do it saying the system was down After two days I called to get the points transferred After several calls over a few days I found someone willing to make the transfer They transferred to the wrong account They said they couldydo anything about it I have to wait to see if the airline rejects the points another 7 days Now all are plans are going to have to be cancelled Goodby vacation and GOODBYE MARRIOTT BONVOY credit card

Don t use Marriott Bonvoy hotels

Went to the Marriott Bonvoy Chaoyang hotel for half a week They took more than 500 as deposit and in the end decided to not release the deposit but to subtract the breakfast we had on our last day from the deposit amount they owed us Instead of refunding the difference between the deposit and the breakfast cost they refunded the breakfast cost So we lost 500 They refused to refund the correct amount Don t go there service is clearly not one you could expect from a 5