Marshall Reviews

Our 2019 Audi Q5 All in Warranty

Our 2019 Audi Q5 which under the All in Warranty went in a few weeks ago for a fault relating to the EGR cooler We were given a lovely car while the fault was diagnosed We were looked after every step of the way and given updates and video on the investigation While the EGR cooler was not covered under warranty we managed to negotiate a Good Will repair with a fair contribution given the low mileage with Kezandra McCulloch the Market Area Aftersales Manager supporting the approach The car was cleaned before we collected it An overall pleasant experience and an example of why Audi is a brand we have stuck with and will continue to stick with in the future Marshal Audi - highly recommended

Blackburn Mercedes

Had a great experience buying a used Mercedes from Blackburn recently The sales exec Josh was fantastic from start to finish Really impressed with my first experience of the brand and of Marshall

Very pleasantly surprised

Something very strange happened to me yesterday My car was booked into Mercedes Winchester for annual service and MOT as it has been for the last six years Only this time it was a very pleasant experience From the charming young lady on reception to James the very personable and helpful Service Manager I actually felt like a proper customer I really hope it wasn t a case of right day right time because if this is what I can expect going forward it gets a firm thumbs up from me

May I say

May I say I wrote a glowing review one year ago No different today fabulous welcome from Ms Rhodesia and looked after superbly by Natasha H-W Service team behind the scenes excellent Process from booking to completion was brilliant along with detailed work completed and support video Top team Thank you R Peters

Superb handling of a recurring problem

To be fair I have complained several times about the low battery warning light popping up on my Jaguar E Pace and the fault has never been fixed This has gone on for several years However after a telephone call to the new Service Manager Ashley I took the car in last week to Marshall s Jaguar Newbury The service received was first class Looked after by Service Receptionist Chaz courtesy car supplied advised when my car was ready cleaned inside and out and problem with the warning light fixed Excellent service and much appreciated Thank you

Gareth Kable

Gareth Kable Marshall s Reading responded quickly and very helpfully to my new car inquiry Nothing too much trouble In the absence of any online illustrations of the new Qashqai colour Ocean Deep he ordered one for the showroom in order that we could make a decision Nice guy

Marshall Skoda Canterbury

Marshall Skoda Canterbury - I rate and trust these guys Bought a used Karok 2 years ago and the whole process was seamless I felt like a valued customer even buying by a used car Every subsequent contact has been excellent Today my car had to go back for a software update which wasn t covered by the extended warranty but they did it for nothing as a goodwill gesture I m going to stick with Marshall Canterbury for this and my next car

Service Department review

At first my experience was less than satisfactory and disappointing after the breakdown of my Range Rover after only 9 weeks of ownership This was salvaged by the great customer service of Jorge a Service Advisor at Marshalls Not only did he make sure the repairs were brought forward but he kept me informed and even checked in after taking my vehicle home For this my 5 stars are solely on the care and attention of Jorge

VW Coulsdon

We recently purchased a new car from VW Coulsdon and the entire experience was fantastic The whole team was incredibly friendly and helpful but a special shout-out goes to Jason He went above and beyond to help us secure the best deal without ever being pushy or overbearing which made the process smooth and enjoyable What truly impressed us was how they worked extra hard to ensure the car was ready for pickup just in time for a wedding the next day The attention to detail from getting the paperwork sorted quickly to the thoughtful gesture of a complimentary drink to celebrate our new car made the experience feel special And let s not forget the copious amounts of cappuccinos and mochas we enjoyed throughout It couldn t have been a more pleasant or seamless experience Highly recommend VW Coulsdon especially if you re lucky enough to work with Jason