Masalazone Reviews

Overcharged by Masala zone

Ordered a takeaway from masala zone Islington The worst dining experience I ve ever had I Was charged twice for my meal Will never eat at this or any other branch of masala zone again Absolutely disgusted with the customer service We used to order a takeaway from this restaurant once a week but because of the managers belligerent and rude attitude we will never return Overcharging me by 30 has cost you thousands in the long run Harish manager

I have been a long standing client of

I have been a long standing client of Masala Zone in London for 10yrs but new to Earls court branch Recently I ordered food online thru JustEat complained twice about food spillage enroute The third time I ordered food they purposefully sent me all the items 50 quantity when I called them asked they replied that to avoid spillage hereafter they will only deliver to me 50 of the quantity that I was getting all along Their behaviour was rude and challenged me to report to management I write to management but NO response Its extremely disappointing this branch doesn t bother about complaint and has the audacity to respond the way they did I would NEVER AGAIN use Earls Court restaurant However I must add the food offered by the group is authentic though over the years they started reducing their quantities drastically which is very disappointing Customer service in Bayswater restaurant is excellent

Terrible food

Terrible food Ridiculous price Stay clear from the soho branch The Covent Garden one supposed to be slightly better

Avoid an overpriced terrible food

This has now turned into an overpriced place with unappetising food Avoid the starter sharing platter which is a minimum of 2 yet all arrives on one plate for one A big con All the food was terrible we went to the Bayswater branch on Saturday The chain used to be one of our fav places to go - no more wonder if it has new owners

Gave me food poisoning

Gave me food poisoning Ruined our trip completely When we complained it two weeks for them to get back to us and basically took zero responsibility and said we should have took tests They purposely waited so long to get back to us so that we couldn t get the necessary tests as the poisoning would have passed Please avoid

Food poisoning experience

All dishes are spicy - one chilly marker at least - Chilly attacks my throat and I have a coughing fit and can t breathe properly so I have to be careful with it Everything is pre made and they cannot reduce the amount of chilly in a dish My daughter cannot eat gluten so she brought a bag of cauliflower rice which is just microwaved for 2 mins They refused to do it until we told them it was for medical reasons I couldn t really eat anything off the menu as I don t eat meat The waitress told me that everything was too spicy for me and then brought me a veg dish with beans and peas as a taster It was ok so I had that When it came it had paneer in it which I thought was tofu so I had a bit Pretty tasteless really didn t have a sauce but it did have a lot of oil I had it with a garlic nan and rice The dal I ordered was way too spicy so I didn t eat that Disappointing meal To top it off about an hour after eating I started getting stomach pains Classic Staphylococcus food poisoning symptoms ensued All in all a very poor experience off a pre prepared limited menu

Disappointing food and stale chapaties however good ambient

I recently dined at Masala Zone in Covent Garden with my family and while the restaurant s decor was impressive the food quality was quite disappointing The chapati and naan tasted stale as if they had been pre-cooked earlier in the day or were store-bought and reheated before serving The Lamb Rogan Josh in particular fell short of its description and tasted rather mediocre The rest of the dishes were just okay but nothing stood out as exceptional If you re looking for an authentic Indian dining experience this isn t the place I wouldn t even say the food was 10 authentic However if you re after a nice ambiance it might be worth a visit Unfortunately the disappointing naan and chapatis really overshadowed the experience for me

Can t reserve a booking with Amex

Can t reserve a booking with Amex Farcical - have been there dozens of times last few years - will not be going back

The restaurant is a class in show

The restaurant is a class in show However people go to restaurent to feed themselves The prices are high and the portions are tiny never seen in any other restaurents Therefore for me as one person it eat and drink there reasonably would cost me about 100 which is not worthed

This must be the best Indian restaurant

This must be the best Indian restaurant in the UK I have been a customer for years and can t stay away Delicious and creative food