Mascotaplanet Reviews

Ordered and paid for a scalibor collar

Ordered and paid for a scalibor collar on 14 December 2024 still not delivered on January 2nd sent numerous e mails and messages but no one has replied Once again it is now 6 th January I have sent the company new emails and messages but once again I have had no replyThey don t even put a reply on trust pilot about my comments Why not

Poor Customer Service - RESOLVED

I bought a parrot cage from this company pre built and as soon as I started using it I realised that it was badly designed and the metal was so flimsy that when you pulled out the trays they could not stay rigid The tray supports were so thin they could not even support the tray without bending so the tray constantly fell out The metal grills were too small also bowed and also fell out regularly When they fell on a tray it just buckled A plastic wheel insert has now broken and the wheel falls out I have spent about 25 just to make this viable short term whilst finding something that is not total rubbish Emails to the company are currently not being responded to With three animals the company with poor reviews will lose a lot of income if they sell poor quality expensive items and do not support customers with legitimate complaints There is more strength in a tin foil BBQ tray or disposable tin foil turkey roasting tray UPDATE Today I received a full refund for the cage Initially the company attempted to find an alternative cage but the Spanish market seems to be flooded with poor quality Chinese imports and eventually a refund was the only realistic option This company now gets a 4 review based on integrity and acceptance the cage was not fit for purpose I also commend those involved for doing it all with an apologetic and fair minded demeanour

The response I got is quite true I have

The response I got is quite true I have selected the wrong company with a similar name sorryI have now contacted my bank for a refund but not from youThe similar company seems to be causing you problems Mr FretMr fretwell

Super recomendable

R pido sin incidencias

Perfect and correct and in 24 hours

Very good service I received my order in 24 hours the communication was good too

Entrega rapida

Super recomendable

Helpful and helpful staff

Perfect and correct

Excellent product

Helpful and helpful staffQuick delivery of ordered items Large choice