Masdings Reviews

Avoid

Charges 5 for next day delivery Only to come 4 days late Contacted customer services who were rude and offered no apologies or resolution Avoid

Didn t deliver my product and then

Didn t deliver my product and then ignored emails disgraceful

AVOID

AVOID Sent the wrong size garment and refused to send another one out unless I paid for it first even though it was needed for a special dateCustomer Service - very poor - Rufused to give names etc AVOID - there are many far superior clothes shops out there to chose

One of the worst shopping experiences

One of the worst shopping experiences I ve had They sent the incorrect item and would not send the correct one and even charged me for delivery and cost of return just under 10 total before refunding the remaining amount and I explicitly stated in the returns form that I do not consent to this cost of return charge I emailed them politely explaining the situation a few times and they re responses were unhelpful and quite often rather rude I d never shop here again I should have read previous reviews before shopping with them It s a shame since some of their items are great but not worth the hassle of their shoddy service Having spoken with a couple of friends it seems they do try to make money from overcharging on deliveries returns and are known to send out incorrect items

Terrible customer service

Terrible customer service I sent an unwanted Christmas present back just before Christmas and as such they are saying that is does not fall within the Christmas returns policy and will not refund me Their customer service team are making no effort to sort this issue with me I would give 0 stars if I could

Terrible service

Terrible service ordered somerhing for a present when it came look cheap and tacky sent back same day orginal packaging hadnt even opened two of the items for them to request money via paypal for postage now shipping back out to me as the items purchased are apparently non returnable joke of a company beware

I ordered two Barbour jackets as I was

I ordered two Barbour jackets as I was not sure what size I needed I kept one and returned the other slightly later than advised as I had been away and it had not been possible to return it early Almost two years on and I still cannot get a refund They must have sold the return by now but they still refuse to refund the 140 I searched for this particular jacket online and didn t realise that I was buying from an outlet shop I have been told that I can purchase another item Any item that interests me is not available in my size I am 62 year old and most of the items would not suit me They refuse to enter into any further discussion with me So I have paid double for the jacket - more than the price in a regular shop I am really upset about this What happened to the customer is always right PLEASE DO NOT BUY FROM THIS COMPANY

Unreliable

Ordered goods to be delivered within 2-3 days 6 days later I am still waiting Complained via email and they just sent me a Royal Mail Tracking on line which only tells me the order has been despatched Poor customer service and in 2021 waiting this long for goods is shambolic