Masmovil Reviews

That 2373 number needs black listing

That 2373 number needs black listing absolute waste of time No one has any ability to put you through to the right person Now finally given up and written off last 2 payments Joke

Masmovil Spain - WORST customer service in the world

Warning MASMOVIL has literally the WORST customer service in the world I regret the day I switch my phone to this company I had absolute hell to switch it back

Another monthly internet problem

Another monthly internet problem again no service no information I have internet fibre optic and 4 cell phones contracted can t use the 4G cell phone connection and again internet down absolutely useless company avoid like the plague

ALMOST IMPOSSIBLE TO CANCEL

I find out I m paying 20 euros a month for a tel line I dont have and trying to cancel is Taking forverr and I m no further forward - absolutely shameful and very very painful its so so hard to cancel no email just cIrcles of callING DIFFERENT numberS I ve been calling for about 15 mins ans now I m in another queue for another number - ridiculous IT SHOULD NOT BE THIS DIFFICULT TO CANCEL STILL WAITING AND THE QUEUE IS STILL SUPERIOR TO ANOTHER 5 MINUTES BUT IF YOU WANT A NEW SERVICE THEY CALL YOU IMMEDIATELY

Internet

Internet when it worked was great Anything you need to contact them about takes ages Was 1 hour and 20 minutes on the phone Requested previous week if I could take my contract to new house This was confirmed I could Then to find out they can t but need to pay the remaining of my contract absurd of course as they can t fulfill what they promised Will never take a contract with them again Or advise anyone to do so Avatel is AMAZING

Biggest scam of all time

Biggest scam of all time I tried to cancel as I was leaving the country They will charge you 120 Euros if you don t return the modem yet you can only return the modem when you get some code 7 days after you cancel so either you don t have any internet for 7 days or if you re leaving the country have to get someone else to return it for you No reason why you can t just return it straight away I offered but no you have to wait for the ridiculous code Not fair for foreigners who know nobody here so have no option but to pay the extortion Also the cancellation department and customer service department all tell you different information about time frames so never know who to trust Go with a different company

Just purchased a prepaid card for data

Just purchased a prepaid card for data and calls inside Spain Connected correctly 4g showing on phone full strong signal would not connect to any website Wanted my driving licence then printed out 4 pages of contract which I had to sign I wish I had read reviews before hand Complete waste of time My recommendation stay away from this company

24 hours instead few hours and still not work

Buy a sim card with a phone number transfer In the store I get an estimation for a few hours for a complete transfer After 24 hours sim card still not working