Masonknightproperties Reviews

Faceless unscrupulous charlatans - AVOID THEM

This company is what makes Estate Agents the object of such disgust - they work on a basis of ignoring creating confusion bullying and intimidation - specifically with students in and around Selly Oak Had to deal with aftermath of students having rented a poor quality house from them On checking out the faceless agents create items of damage that don t exist and then slap extortionate charges on for the fictious damage For example - charging 35 to change a lightbulb or detailing that there are cobwebs in a room when they rented the house out with smashed kitchen cupboard doors Of course getting to actually TALK to anyone is imposiible They refuse to answer the phone and require everything to be dealt with via email What s the problem there They use pseudonyms so there is a faceless Peter or Steve which basically gives them a cover to have fictious employees who should anything goes wrong can be easy deleted from the system Going back to this specific case - said students detailed a comprehensive disagreement with their agent over the closing report What do Mason Knight do They go silent don t respond to emails then send out the odd email of Thanks for your email We have replied to your representative on without any content detail or context When this is challenged they simply resort to sending solicitor letters to the students guarantors Now that isn t necessarily an issue except that they decide to create hugely inflated charges with no substantiation no reference and then decide to send the total charge for ALL students to EACH guarantor - so immediately inflating their charges by 500-600 When details are requested they direct people to their solicitor who has no context said solicitor sends them back to Mason Knight who again refuse to answer the phone or respond to emails This company will try and make money off creating damage creating fear and bullying people Interestingly if you look on Companies House you will find that there is NO Mason Knight Properties so even the trading name is a front and they are hiding behind smoke screens What does that say about Mason Knight Not a registered name with Companies House emails contain only one name they won t answer the phone or talk to anyone Does that sound like a fully open upfront estate agent Use them if you want to learn more about The Property Ombudsman Trading Standards and how to take someone to the small claims court If you d rather have a quiet life - use a reputable estate agent

Poor service

I have been waiting for months for my deposit back I ve emailed James repeatedly and have still not received any reply other than please don t call in the office When calling into the office they just direct me to email James This is ridiculous Would not recommend this company to any other students or anyone looking to rent Treatment from this company is horrendous Would give 0 stars if I could

Avoid

Avoid at all costs They are very quick to slap a huge bill on at the end of the tenancy for inflated and fictional costs They see students as an easy target and when you question them or provide evidence to the contrary they ignore you refuse to speak directly and threaten with solicitors Incredibly unprofessional and make money out of unsuspecting students when they leave

Disgusting

Disgusting Unprofessional never in the office no communication rude staff

Definitely a ZERO-star agent

Definitely a ZERO-star agent Need to avoid this agent at all costs They harassed the tenants and caused me so much troubles Rude and unprofessional staff is a headache

Awful experience

Awful experience I used these guys while I was in my second year of Univeristy We all signed separate tenancy s for each room 3 people then decided Univeristy wasn t for them and dropped out After this they tried to bill me for the full amount of the house leaving me with nowhere to live 3 days before I was supposed to move in They then continued to hound my parents and myself for weeks We told them they could keep my deposit if they stopped contacting us Crooks

Terrible dishonest and not respecting law of UK

Terrible dishonest and not respecting the law of UK MasonKnight Properties is registered as MKP Management Ltd and is run by CHINESE verify details of owner Yuting Liu from UK Government website The ex-BRITISH owner Mr Adrian L Mason is no more involved and ceased to be part of it Your deposit is not secure so be ready to lose atleast half or more of your deposit after your tenancy ends They are neither a member of NRLA nor MLAS Landlord association Your deposits are not protected as they use unethical tactics to release deposits by getting acknowledgment from tenants They make you sign one contract with all tenants and then deduct uneven charges after your tenancy ends We kept property clean and tidy despite of that they charged us 584 MKP plays these dishonest tactics with everyone of their tenants to cover fixed costs of properties when they are mostly empty in July August Worst experience Now a research scholar and happy to answer questions

Terribly Dishonest and Unlawful Company

We rented through Mason Knights for two years and at the end of our tenancy we received an email from them expressing how happy they were that we looked after the property so well but they would still be withholding our deposit When we questioned why they proceeded to ask for proof that we paid all our bills whilst living in the property - we provided them with two years worth of every bill we paid and they still refused to refund our 900 deposit We had to raise this with the government deposit scheme through court action to force them to refund our deposit that we had rightfully secured Within the day we reported we got our deposit plus interest back They target students and vulnerable individuals for their properties to steal their deposits from them They forged our gas certificate and they do NOT look after the properties or provide any maintenance If you are a landlord or renter AVOID at all costs

Reply to last review

Jade Maite and K Maps were tenants in one of our property rent was never paid on time sometimes 4 months late when we phoned them up they will use excuses such as draw is not stable but when we offer to go in and fix the problem they refused the access for our workman During their tenancy Police has been called few times due to their behavior towards our member of staff Now Maite has left the property with unpaid utility bills around 2000 pounds and also have completely trashed the property with multiple damages such as smashed room doors doors of fridge freezer that has been ripped off the property was in such a state that our cleaners team of 5 had to spend 12 hours in there The cleaning and repair bills have amounted around to 3000 00 And also we have lots bailiffs knocking on the door looking for them County court summons has been issued against them not because of the review but to recover the damages and unpaid bills they have left Quite frankly they were the worst tenants we have had in 20 years We want to warn any prospective landlords about these tenants and we will be contacting tenant referencing agency about them as well And also now they are using reviews as leverage to try and get out what they want Which we are not prepared to do not when the tenants trashed the landlord s property and walked away with thousands of pounds of debt If you look at our google reviews We have plenty of customers who are happy with our service We have to reply in this way as those review site such as Trustpilot is such a con they asked small business to sign up for whooping 75 00 per month for nothing different from what Google does And they don t give option to business to remove themselves