Minibus Coach Hire Specialists - Masons Coach Hire
Based on authentic user experiences
Bill Boo
6732 reviews
N/A
6 months ago
Incompetent drivers on knackered old coaches
I was one of the unfortunate people to travel from Brentford to Manchester City on Saturday to begin with the drivers were having a disagreement which route to take two coach drivers wanted to go via the M40 the other wanted to use the M1 unfortunately against our drivers wishes we went on the M1 as coach 1 was the lead coach we had to follow our journey took 7 hours leaving just after 8pm arriving in Manchester just after 3pm missing kick off The journey should of taken no more that 5 hours had they taken the right route The coach didn t have a built-in sat nav they used their own sat navs and mobile phones The coach was incredibly uncomfortable and hot no air conditioning the roof vents were opened to get some ventilation in the coach the seats were very uncomfortable and the seat belts didn t work properly it was that stiff it nearly choked you we couldn t use them The coach also lacked power it chugged going up hills pulling out from junctions and roundabouts was a problem We had no sockets to charge our phones ipads no wifi nor any other technology you d expect from a coach today A working seat belt is part of an mot ours didn t work Luckily our coach went home via the M40 it was a better journey coming home but the journey made it a very long uncomfortable day due to the old coach Leaving at 8am we should of made 3pm kick off which we would of done had we taken the most logical route Unlike Dumber Dumber on coach No1 who came back the same route M1 via Sheffield they arrived 1 hour later than we did I must say the driver on coach 2 was nice the one employed by masons the other guy was a joker that doesn t compensate the long uncomfortable journey A train refunds you money if it is delayed or fails to deliver which you clearly did I doubt we will get any reimbursementQuite honestly your company shouldn t be using old knackered coaches you are not giving any consideration for the passengers safety comfort and well being I would never travel on your coaches again An absolute shambolic company You had the audacity to ask me to remove my 1 star rating no I won t it s the truth
Patrick Mulhall
6732 reviews
N/A
6 months ago
Just used Masons for a birthday trip to
Just used Masons for a birthday trip to the races An excellent pre event service ie booking with good clear communication A nice little reminder ahead of the day and then contact on the morning itself A friendly driver for the day that was flexible to our requests for drop off and pick up etc A modern clean vehicle - basically an A1 experience and hence 5 stars
lorraine arnott
6732 reviews
N/A
6 months ago
Excellent family run business
Excellent family run business Very friendly happy drivers Nothing is ever too much trouble for them 5 all the way cant wait for my next excursion
Wendy Wilkins
6732 reviews
N/A
6 months ago
Masons
Coaches are comfortable Drivers and couriers are helpful and friendly Good selection of both soft and alcoholic drinks served on coaches When booking over the phone staff are friendly and helpful Staff are polite
Consumer
6732 reviews
N/A
6 months ago
Thank you Mason s
We have just come home from a wonderful 5 day trip to Potters 5 lakes resort with Mason s One of the best coach trips we have been on Coach was lovely and clean and Comfortable Shirlene who looked after us and Vince our driver were marvelous So friendly and helpful nothing was too much for them The sweeties on the journey were very nice too We are so looking forward to traveling with Mason s again very soon Thank you so much
MrsSheilaRance
6732 reviews
N/A
6 months ago
A star studded trip
What a great night London lights fish and chips coach no 2 pick up market garage 15-50 what a great team driver and stewardess a great tour made you feel like family thanks once again Sheila and Ian rance
Emma Roberts
6732 reviews
N/A
6 months ago
School Residential
Despite a slow start with the coach unable to depart due to a technical hitch a second coach was provided very quickly and we were able to continue our journey Both drivers outward inward were extremely helpful with organising luggage Thank you
Alan W
6732 reviews
N/A
6 months ago
Super reliable Coach company
Easy to book competitive quote Always happy to help before the day Emails and phonecalls answered quickly On the day arrived a few minutes early Polite courteous driver who went out of his way to be helpful to the less able members of our group
Steven Wass
6732 reviews
N/A
6 months ago
Get me to the wedding on time
The service was on time the drivers were very courteous and professional and the busses were spotlessly clean I can highly recommend this company and their services
Joanne
6732 reviews
N/A
6 months ago
Great local coach company
We are a small children s charity and we have used Masons coaches for our last three holiday trips We hire a wheelchair accessible coach with an onboard toilet They are easy to deal with quick to respond to questions and the drivers go above and beyond to welcome our children on board