Masori Reviews

Avoid had to cancel after 3 weeks of messing about

UPDATE I ve been offered a 30 voucher to take down my negative review and unfortunately for them I m not accepting it Recent reviews are still showing the same issues I was having and I d rather nobody goes through the headache of waiting months for an item then fighting for their money back Please go elsewhere and pay more for the same item It s not worth the hassle when there s many other companies that are competent at their job Same as everyone below took them a week to tell me the product I ordered was not in stock I find something else on their site as a suitable replacement they agreed then two weeks later still not dispatched Didn t seem happy I wanted to cancel the order but it s their own doing Maybe inform customers when you don t have things in stock Avoid if you don t want the headache

Had to force a refund through bank

Had to force a refund through my bank after waiting over 5 weeks for my order

Inkompetence

Initial order took over two weeks to deliver even though it was listed as available on the website Then they finally delivered something but it was the incorrect article After sending it back it took another two weeks for them to send the correct one In the meantime they got the address wrong several times in a row - took several more days to correct In the end UPS was unable to deliver because of a wrong address WOW Incredible that a company could mess up something as basic as copying a delivery address which I provided on their website onto a shipping label Because of the Easter holiday this will now result in an additional week s delay Thanks for nothing Masori

Product arrived damaged still no refund

Product arrived damaged One month on and still no refund DONT USE THIS COMPANY Worst customer service ever

Very bad experience

Very bad experience I ordered an battery from them and contacted first them via mail because trustpilot reviews were horrible Much complains about not getting right items and hard to get refund Asked to make sure they indeed have the battery in stock as they claim on their webstore They assured they do have the battery Well after payment they emailed me and said they do not have the battery or any ultimatron batteries in stock at all Tried to sell me some cells and bms to make my own battery instead What a joke Would give 0 stars if it was possible I m g lad I paid with klarna so I can freeze the payment and start cancelation process myself Later they also tried to offer me a voucher if I remove my negative review from google

Horrible

Horrible They sent me an amplifier with a missing bolt Sent it back and requested very clearly I would want a refund if there was no replacement in mint condition They sent me another amplifier with another missing bolt Looking even worse that the first one Because they did not reply i opened a dispute via PayPal to which they replied offering me 15 euros and a link to a bolt webshop I can t believe this Hope I get my money back soon NEVER BUY HERE If you do well then good luck

Scammers they did not return the money

I ordered a subwoofer on June 10 On June 11 I canceled the order Despite this they sent me June 24 against my will I sent it back to them paying 120 euros for shipping because my neighbor picked it up for me On July 15 I received an e-mail that the subwoofer showed signs of use and that I would not receive a refund I asked for photos of the damage but they wrote that they would not send them Of course I continue to report the fraud

One month waiting for my parcel

One month waiting for my parcel DHL told me that the parcel is broken son they are not going to deliver it I have contact with Masori and the only say that DHL is very busy and I have to wait for the delivery Never buy at Masori My order is 36077I HAVE RECEIVED AN EMAIL FROM MASORI GIVING ME 30 IF I EREASE MY EXPERIENCE WITH THEM

Have to have the poorest communication

Have to have the poorest communication of any company I have dealt with Ordered an item but half of it didn t show up Unable to communicate not heard anything from multiple emails