Massagebook Reviews

Consider VERY carefully before choosing Massagebook

I ve been using them almost 2 years They used to be great and have exceptional support But I ve been having issues now for months like reminders not going out things appearing and disappearing from my calendar slow response from the product sometimes 30 seconds or more for months I have appointments that right before the session don t show as pre-paid and when I try to check someone out it miraculously has changed to say pre-paid and I m embarrassed in front of my client asking for payment They can t fix these problems and it s been months of trying to get them to The answer I get is we ve been focused on our big app rollout I had asked to speak to someone of a higher level outside of support and they just had the same support lead contact me I ve been trying to reach their support for days Usually you wait on hold for 1 min then they roll you to voicemail I just tried again and it went right to voice mail I don t know if it s a holiday or what them today Their voice mail says they re there But I m working today need support and can t get support just like on Friday afternoon-Monday morning every week when their support is closed and I m working The last time I put in a ticket was Thursday evening about inability to archive waivers It s now Monday afternoon and I haven t even received a got it we re working on it Not a lot of time except when compared against the months of trying already The final straw was when a couple weeks ago they sneakily rolled out this big intake upgrade in the middle of the night without announcing it or telling anyone Even after the fact When I asked why they didn t tell anyone it was coming the answer I got was something like they decided it might cause a panic and result in a lot of people calling us So I just sat down with my coffee to check my daily calendar one morning before work and surprise It might not have been so bad if it didn t have bugs Such as one completed field overwriting all the others auto-intakes not going out inability to print archive intakes and waivers the critical thing for me as their system is unstable and I need that data safe required fields that clients can skip several problems At this point I have an unstable calendar reminders and intakes having problems going out an inability to archive save any of the new intakes colors that randomly change on my calendar on their end too so it s not me pre-paid tags not being accurate and a host of other problems And trying to get to their support is now almost impossible I don t know what else to do but change systems And if I could copy my data off their system I d be doing that right now As it is I m going to have to wait and see if their support gets back to me At this point I spend hours a week literally double-checking everything making sure things are working properly and doing manual work-arounds when they don t Every appointment I have to start with okay it says they didn t pay but let me look at the client record and compare that with the Square transaction log to see if that s accurate or not A system like this is supposed to save you time and add productivity Not cost you time and reduce productivity At this point I feel the risk to my business is too great to continue with Massagebook and eagerly await some response and hopefully they might be able to fix it so I can retrieve my client waivers off their system I ve been very patient and have allowed them literally months to address the issues I m having and they seem unable too And yet they also won t tell me they can t resolve them so I can make decisions I m now left frustrated angry very concerned for my business stability and client impressions and not even able to get through to their support anymore It has just turned into such a hell and nightmare that I thought people should be aware before they make decisions And since it falls on deaf ears at Massagebook I thought I d express my experience and opinions here ADDED Today is the day after I wrote this and as I m trying to get my data off of them they re now apparently completely down As is my business And their support phone during business hours rolls to voice mail I agree with the previous review RUN FAST