


Based on authentic user experiences
Lisa Matoni
6730 reviews
N/A
1 year ago
Worst experience ever
Worst experience ever The system functionality is worthless and the customer service is extremely rude Wouldn t recommend to anyone
Scott
6730 reviews
N/A
1 year ago
Consider VERY carefully before choosing Massagebook
I ve been using them almost 2 years They used to be great and have exceptional support But I ve been having issues now for months like reminders not going out things appearing and disappearing from my calendar slow response from the product sometimes 30 seconds or more for months I have appointments that right before the session don t show as pre-paid and when I try to check someone out it miraculously has changed to say pre-paid and I m embarrassed in front of my client asking for payment They can t fix these problems and it s been months of trying to get them to The answer I get is we ve been focused on our big app rollout I had asked to speak to someone of a higher level outside of support and they just had the same support lead contact me I ve been trying to reach their support for days Usually you wait on hold for 1 min then they roll you to voicemail I just tried again and it went right to voice mail I don t know if it s a holiday or what them today Their voice mail says they re there But I m working today need support and can t get support just like on Friday afternoon-Monday morning every week when their support is closed and I m working The last time I put in a ticket was Thursday evening about inability to archive waivers It s now Monday afternoon and I haven t even received a got it we re working on it Not a lot of time except when compared against the months of trying already The final straw was when a couple weeks ago they sneakily rolled out this big intake upgrade in the middle of the night without announcing it or telling anyone Even after the fact When I asked why they didn t tell anyone it was coming the answer I got was something like they decided it might cause a panic and result in a lot of people calling us So I just sat down with my coffee to check my daily calendar one morning before work and surprise It might not have been so bad if it didn t have bugs Such as one completed field overwriting all the others auto-intakes not going out inability to print archive intakes and waivers the critical thing for me as their system is unstable and I need that data safe required fields that clients can skip several problems At this point I have an unstable calendar reminders and intakes having problems going out an inability to archive save any of the new intakes colors that randomly change on my calendar on their end too so it s not me pre-paid tags not being accurate and a host of other problems And trying to get to their support is now almost impossible I don t know what else to do but change systems And if I could copy my data off their system I d be doing that right now As it is I m going to have to wait and see if their support gets back to me At this point I spend hours a week literally double-checking everything making sure things are working properly and doing manual work-arounds when they don t Every appointment I have to start with okay it says they didn t pay but let me look at the client record and compare that with the Square transaction log to see if that s accurate or not A system like this is supposed to save you time and add productivity Not cost you time and reduce productivity At this point I feel the risk to my business is too great to continue with Massagebook and eagerly await some response and hopefully they might be able to fix it so I can retrieve my client waivers off their system I ve been very patient and have allowed them literally months to address the issues I m having and they seem unable too And yet they also won t tell me they can t resolve them so I can make decisions I m now left frustrated angry very concerned for my business stability and client impressions and not even able to get through to their support anymore It has just turned into such a hell and nightmare that I thought people should be aware before they make decisions And since it falls on deaf ears at Massagebook I thought I d express my experience and opinions here ADDED Today is the day after I wrote this and as I m trying to get my data off of them they re now apparently completely down As is my business And their support phone during business hours rolls to voice mail I agree with the previous review RUN FAST
js
6730 reviews
N/A
1 year ago
cannot get a refund for an appointment
cannot get a refund for an appointment canceled a week ahead of time poor website design and navigation leads to it being very easy to book incorrectly
Bart Cook
6730 reviews
N/A
1 year ago
Wrongly claim I have a Massage business
They have my business listed as a massage place and we certainly are not People buy online and show up bewildered
stephanie christian
6730 reviews
N/A
1 year ago
Miserable service
Miserable service Broken and clunky features clients showing up for treatments they booked that never came through on my end This platform is chaos no one knows what they re doing and their gift certificate program is a scam Vagaro even Booker are much easier to navigate and technician friendly Massagebook cost me thousands of dollars and wasted so much time
Eli
6730 reviews
N/A
1 year ago
one word - AMAZING
Best tool a therapist can have
Sandy Kirby
6730 reviews
N/A
1 year ago
Superb
Had a great massage really relaxing I enjoyed every minute of it My treatment was given by Megan she was really sweet I will be going back
Priaw Phol
6730 reviews
N/A
1 year ago
I went to get Thai massage from Anna s
I went to get Thai massage from Anna s Thai massage in Lethbridge AB She does absolutely job I highly recommend I felt so great after I got massage from her I definitely will go there again
Stone Toshiko
6730 reviews
N/A
1 year ago
What a relief
Today I had a first massage with Adrian Perez Therapeutic Massage My main problem was the neck pain Adrian s methods seems to be very effective and I feel much better His attention to the patient s needs is excellent I will certainly recommend him to anyone Thank you