Massageheights Reviews

Unable to enjoy my birthday gift

I received a gift card for my birthday They gave the person who purchased it a postcard and piece of paper with 4 numbers for me to access the gift card I show up and was told I need an appointment and a credit card I question why I would need a credit card to use a gift card that was paid for I request to speak to manager and was given owners email I was told again I needed to provide a credit card I asked 2 times where this was written and received no response I contacted the BBB and filed a complaint and no response I will never patronize this business or refer it to anyone

This is a complete scam franchise

This is a complete scam franchise that does nothing but suck money out of you If they get your email you will get bombarded with exciting opportunies from Austin Avoid at all costs

Unacceptable service

I came in a few weeks ago for a massage The experience was good and I chose to sign up on the spot A couple days after my massage as can be expected I began to experience some discomfort in my shoulder and neck area It has turned into some pretty extreme pain I was advised not to go back for further massages until the pain ceases I called into Massage Heights yesterday morning was told a manager would call me back After no call today by 4 PM I called again to cancel the contract since I cannot receive massages Brianna who said she is a lead told me there s absolutely nothing that I can do I will be charged the contract will remain even though I have not will not receive services due to the injury She spoke over me continued to interrupt me I asked to speak without being interrupted She said she did not need to be told what to do and would disconnect the call I ve requested to speak with a manager Unacceptable service

BEWARE OF MEMBERSHIPS HERE

BEWARE OF GETTING A MEMBERSHIP HERE Therapists are great but the customer service is terrible On multiple occasions I am being told that I have no more credits available and they have tried to charge me for extra time after I got my massage I have adhered to the 24-hour advanced cancelation policy when canceling or rescheduling appts however they don t honor their own policy They just take your credits away I have had 4 months of credits STOLEN by them and after I refused to pay and Imoh the owner told the front office staff to charge my card anyway He will not return my calls or deal with dissatisfied customer issues he just routes the problems back around to the front desk staff with negative resolution I have canceled my membership but they still owe me for the monthly fees credits that I have paid for that they wiped out for services that I didn t receive It s more money than I have to give them but I hope this post will help someone else make a sound decision before dealing with Massage Heights THEY WILL REAP WHAT THEY SOW

While visiting League City I took my

While visiting League City I took my daughter and niece for foot scrubs and massages The service was a time to remember The girls got light massages while I opted for deep tissue Oh my lord was I satisfied It was so intense I fell into a deep sleep I hate I can t remember the therapist name because her hand should be praised Best part of my trip

I just came out of the most amazing

I just came out of the most amazing massage about an hour ago I had been having some leg pain and a little anxiety maybe related to each other So I go in to try someone new and he says right off I m a little different I combine 3 methods Still don t know what those are because when I asked he said his hands wrists and arms with a smile in his voice which I translated it s an ancient Chinese secret Anyway mystery aside my knee feels great and I feel stablized in mind body and spirit I m a card carrying happy member

Don t forget the hot stones

I have been a member at Massage Heights for years It s only gotten better My therapist is very good as are the others I have tried its a relaxing atmosphere don t forget to add hot stones