Masterplankuk Reviews

Defective product and poor customer service

I recently purchased four chairs from masterplank and my experience with both the product and the company s customer service has been highly disappointing Firstly upon delivery one of the chairs was visibly stained After raising this issue I received a meager 20 refund as compensation which hardly covered the inconvenience of receiving a damaged item To make matters worse within just a few days of normal use another chair developed a serious defect The seating area detached making the chair unsafe and unusable When I contacted masterplank s customer service regarding this significant issue I was met with an unhelpful response Instead of offering a replacement or any meaningful solution I was informed that I would have to bear the cost of returning the defective chair This level of customer service is unacceptable As a paying customer I expect quality products and reasonable support when issues arise Overall my experience with Masterplank has been disappointing and frustrating I would caution others against purchasing from them as their products and customer service leave much to be desired

Buyer Beware Shop Elsewhere

I ordered a kitchen table and 4 x chairs The table was good but the company failed to deliver the chairs as agreed Despite constant chasing the chairs have still not been delivered with the excuse that their supplier has caused delays If you want a consistent service and with no delays then I would look to another company as Masterplank are simply unreliable with excuse after excuse

Worst customer service I ve experienced

I received my desk after six weeks and both parts were damaged in transit not the company s fault I know after getting in contact with masterplank I received a call from the owner who explained the delivery service van had an accident and overturned and the company recovered and still sent the items i requested a refund due to the products being damaged beyond use and don t want to wait for another desk to be made and was refused the refund and shouted at down the phone by the owner for even asking for a refund worst customer service I have ever experienced please avoid at all cost not a professional company they could sort the issue and recover loss through delivery company insurance but did not want to know and made it my problem awful

Amazing service and product

The service from masterplank was incredible we ordered a rustic dining table set with a bench and it was beyond what we expected The whole process was flawless and was delivered far sooner than expected The dining table is perfect and I would recommend buying from this company any day

Ordered a milking stool as a side

Ordered a milking stool as a side table Came within a day and was lovely After a few bad online choices lately I am Very pleased with my purchase

This is a company to patronise

This is a company to patronise Imaginative designs well made products competitive prices packaging delivery excellent after sales service unrivalled Useful photos engaging bios on their website Well done

So glad I found this company

So glad I found this company Great service and the product I purchased was perfect and great quality Will be purchasing more products once our renovation is completed Well done guys you deserve every success

Amazing personable customer care

I asked masterplank if they could add a pot rack to one of their beautiful shelves and they did their upmost to understand my request They replied quickly and I felt valued cannot ask for more in this world of mass production

Brilliant workmanship value

Ordered two tables a bench and shelf very impressed with the quality and workmanship Customer service from Jade was first rate who dealt with queries promptly and efficiently all items packaged brilliantly and came with the required amount of screws etc and bespoke sizes made without extra cost After researching a good few companies I would 100 recommend Masterplank